Maintenance Supervisor at a Foremost Hotel

JOB SUMMARY

The Hotel Maintenance Manager is responsible for the overall maintenance and appearance of all hotel facilities and grounds for a large multi-faceted property with high seasonal, weekend, and holiday demands.

Essential Job Functions:

• Regularly inspects all buildings and structures to determine that functional systems are in good working order, making repairs where needed, and informing General Manager when major repairs are needed.
• Performs and oversees routine electrical service and troubleshooting for buildings, guest rooms, amenities, and structures.
• Performs and oversees routine water and septic plumbing service.
• Performs and oversees routine carpentry and painting work as needed for all facilities.
• Performs and oversees routine Heating, Ventilation and Air conditioning (HVAC) service and troubleshooting for all facilities.
• Develops and ensures completion of preventative maintenance program for all facilities.
• Ensures the work order system is thoroughly completed resulting in high guest satisfaction.
• Performs work related duties during day and night, weekends and holidays.
• Participate in manager on-duty program
• Participate in policies, procedures and programs formulation
• Carryout competitors and technical analysis through the use SWOT analysis
• Supervise day-to-day activities of staff of the section to ensure timely and efficient service delivery.
• Direct and control the team to ensure that they are appropriately motivated and trained and that they achieve their objectives.
• Monitoring and ensuring proper lighting system at the front, back and surroundings of the hotel always.
• Manage and maintain the following: CCTV, DSTV, Solar/Inverter Power System.
• Ensures the generators are in good working conditions and are serviced as at when due
• Ensures hotel's adherence to cleanliness and safety standards
• Assist Management in monitoring energy consumption, maintaining equipment and supply inventories.
• Reviews all completed work orders, and inspects completed work as needed to ensure accuracy and quality.
• Assists all department heads in handling any unusual maintenance related guest complaints.
• Ensures completion to standard of all required preventive maintenance operations
• Performs other work-related duties as assigned

COMPETENCIES:

• Must possess flexible leadership style to accept, manage and execute changes in daily routine with competing priorities.
• Must possess ability to create and execute long-term and short-term plans.
• High-quality, professional verbal and written communication
• Decision making and judgment focused on safety, prevention, and a high-quality guest experience.

SUPERVISORY RESPONSIBILITY:

This position supervises a combination of year-round and including all seasonal employees, like facilities maintenance technicians.

WORK ENVIRONMENT:

• Work is mostly performed outdoors and in all weather conditions during the day or night.
• Work includes the use of or to be nearby large, loud construction equipment, septic systems, high-voltage electric systems and uneven terrain.

TYPICAL MENTAL DEMANDS:

• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time. Personal maturity is an important attribute.
• Must be able to resolve problems, handle complains and make effective decisions under pressure. Must have a long attention span in order to listen to guest, perceive the real problems and bring issues to a successful conclusion. Must relate and interact with people at all levels in the organization.

Required Skills:

• BSc. degree or technical training in facilities and/or grounds maintenance
• Minimum of 6-10 years of progressive experience and responsibility in a maintenance or similar field, two of which were holding a supervisory position directing a multi-functional staff.
• Age Limit: not more than 40 years