Manager - Customer Enablement Platforms at MTN Nigeria

Mission

• Lead the planning, designing, and delivery of robust Customer enablement solutions that meet end-users' needs while ensuring seamless IT system functionality.
• Ensure solutions' usability, security, and continuity from an engineering perspective, working closely with cross-functional teams to guarantee successful deployment and adoption.

Description

• Ensure new business requirements undergo thorough analysis and design before implementation.
• Ensure automation of monitoring, and proactively identify and resolve issues by embedding Machine Learning in error analysis. 
• Ensure all solutions are deployed and tested for their resilience to potential security threats. 
• Ensure the adoption of security by design.
• Maintain detailed documentation of all architectural designs, configurations, and implementations done for every integration requirement.
• Perform the automation of load and performance testing, security testing, application monitoring, and internal acceptance testing.
• Understand the focus of future business and provide support in all activities involving enterprise platform solutions.
• Understand current enterprise business solution integration capabilities, including the use of service-based frameworks and other data integration technologies, and strive for continuous improvement.
• Organize regular engagement with the vendor to review improvement areas for Enterprise Business solutions.
• Ensure coordination within the team and vendors across the enablement platform value chain for appropriate knowledge sharing and transfer.

Education:

• First degree in Computer Science, Electrical/Electronic Engineering, or any related discipline 
• Fluent in English 

Experience:

• 6 - 13 years’ experience which includes:
• 5 years of managing high demand pipeline in Telecom environment.
• Minimum of 5 years solution analysis, design and integration experience and exposure to formal requirements and design processes with very good understanding and knowledge of Charging Systems, Billing systems, Connectivity, IOTs,  Channel types – contact and contactless, Service Delivery and subscription platforms.
• Strong experience with DevOps best practices including CI/CD (Continuous Integration/Continuous Deployment), automated testing, release automation, application performance monitoring, production operations and software quality assurance.
• Excellent knowledge of software engineering methodologies, frameworks and tools including structured software engineering methodologies such as Agile, Scrum and RUP.
• Proven strong leadership skills to manage changes and critical issues in a highly dynamic environment.
• Significant experience with managing environments with large outsourced vendor supported functions fused with in-house engineering.