Manager - Partner Management at MTN Nigeria

Job Description

Reports To: Manager, Partner Management

Division: Digital Services

Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Collaborate with cross-functional teams to identify and onboard new strategic partners.
• Ensure partners adhere to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partner management perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of partner management processes and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process.
• Monitor competitive intelligence, usage, user experience and perception, and user-impacting trends to guide management decisions and support the business planning process. 
• Execute tactics to acquire new (external and internal) partners, grow partner revenues and subscriptions to exceed targets as specified in the business plan.
• Monitor partner revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan, if necessary. 
• Monitor the design, documentation, development, implementation, testing, and launch of partner processes and systems.
• In conjunction with partners, identify new business opportunities such as features, growth areas, markets, and trends.
• Build and maintain collaborative, win-win partnerships that drive business growth with external and internal partners.
• Develop, review, and update Code of Conduct, FAQs and information packs to assist partners in understanding MTNN’s digital services ecosystem. 
• Collaborate with product analysts, managers, and owners to identify their partner management requirements. 
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces. 
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Education:

• A first degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline.
• Certification or training in (Agile) Project Management will be an advantage.
• Fluent in English.

Experience:

3 - 7 years’ experience including:

• Minimum three (3) years' work experience in a small- or medium-sized organization.
• Experience in customer service, partner/relationship management.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence. stakeholders, and work as part of a cross-functional team.
• Experience in Information Technology, OTT, or telecommunications will be an advantage.
• Ability to manage small and large projects and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.