Operations Executive at Interswitch

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
• As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities

Settlement Computation and Collation

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution

Administration

• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements

Education:

• A first degree from a reputable institution

Experience:

• 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry