Fresh Jobs at Interswitch

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
• As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities

Settlement Computation and Collation

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution

Administration

• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements

Education:

• A first degree from a reputable institution

Experience:

• 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry

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JOB SUMMARY

• To develop product propositions and implement go-to market strategy for the real estate ecosystem vertical, and to grow Interswitch’s profitability, generate new stream of income in the new markets, optimize existing businesses, and grow market share. This role works closely with the MD, Interswitch Industry Ecosystems (INDECO) and will be expected to make decisions on:

• Partnership Selection • Market expansion • Sustainability Initiatives • Strategic Planning • Regulatory Compliance.

KEY RESPONSIBILITIES

Functional Strategy Formation and Implementation

• Lead the development of the Real Estate Ecosystem Business strategy, anticipating complex issues, challenges and opportunities and ensuring incorporation with overarching Interswitch Industry Ecosystems (INDECO) strategy.
• Oversee strategic and tactical growth modelling and scenario planning to support business strategy and drive operationalizing business goals.
• Lead the Real Estate Ecosystem business vision and objectives, through internal and external engagements aimed at achieving set goals.
• Oversee Interswitch’s market share in the Real Estate economic vertical and monitor strategy implementation.
• Keep abreast of trends and developments in the industry, including products propositions, best practices, risk and operational excellence.

Business Development and Management

• Identify and assess new business opportunities relating to the Real Estate Ecosystem business vertical.
• Conceptualize and build business case and pricing models for new businesses in line with Interswitch’s policies.
• Develop and implement plans to expand into new business / market segments for Real Estate Ecosystem verticals
• Lead market research and analyses to monitor local and international environments for the emergence of new market segments in the Real Estate vertical market.
• Prepare budget, obtain approval, execute, control, evaluate and report budget variances.

Team Management

• Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Motivate, develop and grow the team by providing training, coaching, mentoring and identifying talent and successors for pivotal roles
• Motivate people to commit to set objectives and to doing extraordinary things to achieve business goals.
• Prepare and manage short-term and annual workforce plans using existing analytical frameworks and tools to identify the number and mix of staff required to meet the revenue forecast.

Client and Customer Management

• Act as a business partner to key internal customers and manage relationships with them.
• Deploy Team Leads and support teams to ensure customer satisfaction.
• Screen potential investment (M&A) deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Drive product feature enhancements and service platform optimization that creates unique long-term value for the value chain (customers/shareholders/markets)
• Provide first level product overview of the requisite Interswitch product/solutions to clients via the sales team.
• Ensure availability of detailed specification (Requirement) documents for new products and work with relevant team to deliver as approved.
• Form partnerships and alliances with partners / OEMs and maintain relationships with the partners/OEMs.
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume customers.
• Close new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.

Business Risk and Contract Management

• Provide authoritative specialist advice to Senior and Executive Management teams to enable the implementation of the Real Estate Ecosystem verticals policies, risks and change initiatives.
• Manage the portion of the Real Estate ecosystems Compliance and Risk Management processes in Interswitch.
• Follow closely with regulatory policies that dictate the rules and guidelines of the Real Estate Ecosystem
• Drive identification of latest trends and technological tools to establish frameworks and procedures to achieve successful business revenue budget.
• Develop appropriate initiatives to mitigate business risk exposure level and secure the buy-in of management.
• Develop and monitor an integrated view of the business vertical across Interswitch in response to emerging trends and opportunities within the organization.
• Manage a portfolio of contracts and negotiate service level agreements as well as plan, coordinate and manage activities relating to major contracts with qualified potential partners.
• Lead communication with relevant internal stakeholders to raise awareness on Real Estate Ecosystem.

REQUIREMENTS

• Degree in Business Management, Energy Management, Finance, Business Law, Accounting, or other related fields
• General Experience: At least 10 years' Business Management experience
• Managerial Experience: At least 5 years' experience of planning, managing and organizing resources within short/medium timescales.

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Job Summary

• The Head, Data Platform Engineering is responsible for leading software engineering processes within the Data Platform engineering team, ensuring the seamless deployment, monitoring, and optimization of applications under their purview.

Key Responsibilities:

• Connect with subject matter experts (SMEs) to identify problem areas
• Collaborate with cross-functional teams to design and implement solutions that align with organizational business objectives.
• Develop architectural blueprints and technical specifications.
• Design and test technical architecture
• Propose IT solutions to data business challenges
• Lead engineering efforts in solution delivery
• Champion code reviews
• Assist in coding efforts where required.
• Ensure comprehensive solution documentation
• Keep up to date with the latest developments in spring boot, Java and related technologies.
• Responsible for team's repository, lead decision making on code refactoring
• Responsible for bug fixes and improvements
• Mentor and guide development teams and ensure quality delivery of code.

Requirements

Education:

• A bachelor's degree in computer science, engineering, or a related field

Experience:

• Minimum of 6 years in a software engineering
• 2-3 years leading a development team