Fresh Jobs at Mapia Tea

Overview

The Operations Officer at Mapiatea, will receive customers order from the website and other cyber outlets, while validating all payment claims by ensuring that the details on the customer’s evidence of payment, i.e., the sender’s complete account name, amount, and bank name matches the company’s account records before processing any order for shipment. S/he will ensure the right products, sizes, colors are confirmed before processing the order.

Responsibilities

• The Operations officer must always be readily available to receive all customers order from the websites and order cyber outlets.
• S/he must be financially inclined to confirm all customers payment claims before processing order to detect and shun scammers.
• S/he must understand measurement scaling, to avoid processing the wrong sizes for customers.
• The Operations Officer must ensure all daily orders are processed by close of business to avoid backlogs.
• The Operations Officer must have an end-to-end overview of all customers orders to ensure all packages are distributed within the stipulated period.
• S/he must be able to give sales projection on every product, to keep management informed on what product to stock more and the ones that needs new strategy. 
• And any other duties assigned.

Qualifications/Requirement

• HND, or BSc in sales, accounting, economics marketing, or any related field.
• Minimum of 2 years’ experience in this role or related roles.
• The candidate must be computer savvy.
• Excellent communication skills, both in writing and orally.
• Candidate must have good reporting skills.
• Excellent organizational and multi-tasking abilities.
• Good Interpersonal skills and Customer Service Orientation.
• The candidate must always be punctual and responsive to orders to avoid backlogs.
• Good knowledge of Ms word and Excel will be an added advantage.