Operations Officer at Helen Keller International

Scope of the position         

The Country Operations Officer reports to HR/Operations Manager and s/he is responsible for overseeing and ensuring the efficient and effective functioning of Helen Keller operations in Nigeria. The role entails aligning operations to support project objectives and meet client expectations while adhering to local laws and regulations, Helen Keller policies, and donor requirements.

General Responsibilities:

•  Develop and implement operations management systems in line with regulations, policies, and procedures, including office management, fleet management, logistics, and subcontractor administration.
• Manage operations functions, aligning staffing and resources to provide timely and high-quality support services to all Helen Keller projects.
• Ensure timely, and compliant administrative support for all in-country projects, while maintaining internal controls and contract regulations.
• Participate in team meetings and coordinate internal and external reviews or audits, ensuring timely follow-up and resolution of operational issues.
• Collaborate with the Operations Support Team) and communicate effectively with Helen Keller HQ and relevant stakeholders.

Operations:

• Establish and maintain strong internal control systems, promoting adherence to the Helen Keller Code of Conduct and Zero Tolerance policy.
• Conduct regular risk assessments and monitor risk mitigation activities.
• Implement segregation of duties in operations activities.
• Ensure full compliance with local laws, contract requirements, and Helen Keller policies.

Facility Management:

• Ensure a safe and efficient working environment for staff.
•  Manage general office services and information systems.
• Oversee property and asset management.

Fleet Management:

• Oversee vehicle insurance, inspections, and maintenance.
• Train drivers and monitor their performance.
• Monitor vehicle usage, fuel consumption, and adherence to policies.

Logistics:

• Coordinate and oversee travel payments and logistics.
• Manage lodging, transportation, and per diem payments.
• Establish and enforce local per diem policies and standards.

Qualification, Competencies and Knowledge:

• Master's degree in business administration, financial management, or related field; or equivalent experience.
• Minimum 5 years of experience in managing operations for health or development programs in developing countries.
• At least 3 years of operations management experience, preferably in Nigeria.
• Comprehensive knowledge of US Government funded programs and regulations.
• Proven analytical, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and effective prioritization skills.
• Excellent communication and interpersonal skills, with cross-cultural competence.
• Familiarity with USG and other donor requirements.
• Fluency in English and the dominant language of Nigeria.