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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and Society to Rise™. We are a USD 5.1 billion company with 126,200+ professionals across 90 countries, helping 1058 global customers including Fortune 500 companies. Tech Mahindra is one of the ...
Summary:
An L1 Support Engineer you will play a crucial role in providing efficient and effective technical support to customers. You will be responsible for troubleshooting and resolving customer issues related to Mobile applications/PWA in telecommunication domain, ensuring customer satisfaction, and maintaining high service quality. The candidate should possess strong problem-solving skills, excellent communication abilities, and a customer-centric mindset. Additionally, knowledge of API monitoring, escalation procedures, Service Now, ITSM, Jira, Agile, alerting during issues, Digital applications, basic Linux scriting, Java, react-native,drupal and any other relevant programing skills are required.
Responsibilities:
Requirements:
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