POS Field Support Officer at Cyberspace Limited

Description 

• The PSO shall primarily be responsible for the efficiency of POS terminals deployed at assigned merchant locations
• Responsible for installing and setting up POS at merchant locations.
• Responsible for first-hand servicing and repair of the terminals when needed.
• Responsible for the deployment of terminals at merchant locations.
• Responsible for upgrade (as applicable) of terminals at merchant locations.
• Responsible for training merchants upon deployment of terminals.
• Ensure daily and periodic reporting of assigned merchants’ activities.
• Responsible for the safekeeping of all company equipment in his/her possession.
• To carry out other duties as assigned by supervisor, HOD and other superiors.

Key Performance Indicators:

• Ensure prompt resolution of merchant issues as relating to POS terminals.
• Number of merchants attended to as against a number of merchants instructed by Supervisor.

Job Requirements

• Education: NCE in a Numerical or Social Science course.
• Paperwork: A riders licence in the operating state

Experience:

• Hands-on experience in dispatch work.
• 0-2 years experience.
• Strong interpersonal skills.
• Ability to ride a bike.

Key Competency Requirements
Knowledge:

• Good knowledge of the area to be covered in the state.

Skill / Competencies:

• Ability to ride a bike.
• Safe riding practices
• High drive, initiative and motivation
• Attention to detail