Quality Assurance Associate at CarePoint Hospitals Limited

Job Details

Quality Assurance

• Submit monthly QA report of activities
• Internal Customer service evaluation report monthly and quarterly.
• Analyze incidents and complaints data on a quarterly basis.
• Process spot check report monthly
• Monitoring report on all outsourced services monthly.
• Develop policies, processes and procedures in line with ISO and COHSASA requirements.
• Monitor and report compliance to the requirements of ISO 9001 standard.
• Monitor and track a quarterly departmental QIP with reports.
• Perform three times yearly company-wide Quality audits.
• Perform risk assessment and effectiveness of risk controls monthly
• Ensure that an Established Quality management system (QMS) is upheld at the hospital and that policies and protocols are implemented
• provide a quality management monitoring and evaluation framework, within which the hospital will carry out its clinical services, ancillary services and support services. Quality indicators will be monitored, continuously for every department

Internal Process Audit :

• Perform audit/spot checks from both clinical and non-clinical processes within the hospital.
• Monitor and report compliance to the requirements of ISO 9001 and other relevant standard.
• Carry out unscheduled spot checks on all outsourced activities and submit report on monthly basis.
• Monthly identification of risk areas from process audit for improvement.
• Periodic testing of process controls and reporting to ensure that risk is reduced tolerable levels.