Retail Sales Manager at WorQulture

Description 

• As the Sales Manager for our luxury home essential store, you will be responsible for leading a team of sales associates to achieve sales targets, deliver exceptional customer service, and enhance the overall customer experience. You will play a key role in developing and implementing sales strategies, training staff, and maintaining the high standards of our luxury brand.

Responsibilities

• Develop and execute sales strategies to meet and exceed store targets.
• Monitor sales performance metrics and analyze data to identify areas for improvement.
• Lead by example in driving personal and team sales performance.
• Recruit, train, and develop a high-performing sales team.
• Provide ongoing coaching, feedback, and performance evaluations.
• Foster a positive and motivating work environment.
• Ensure the team delivers an exceptional customer experience consistent with our luxury brand.
• Handle complex customer inquiries and resolve issues efficiently.
• Develop and maintain strong relationships with high-value customers.
• Oversee daily store operations, ensuring a smooth and efficient workflow.
• Manage inventory levels and coordinate with the purchasing team to ensure optimal stock levels.
• Maintain visual merchandising standards to enhance the store’s luxury appeal.
• Collaborate with the marketing team to plan and execute in-store events and promotions.
• Utilize CRM systems to track customer preferences and tailor marketing efforts.
• Stay updated on industry trends and competitor activities to inform sales strategies.
• Prepare regular sales reports and present insights to senior management.
• Conduct market research to understand customer needs and identify new sales opportunities.
• Utilize sales data to forecast trends and set realistic sales goals.

Qualifications

• Bachelor’s Degree in Business, Marketing, or related field preferred.
• Minimum of 3 years of experience in sales management, preferably in a luxury retail store
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Proven track record of achieving sales targets.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and CRM software.