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The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ...
Description
The Service Delivery Lead is responsible for ensuring the effective delivery of IT services to meet business needs. This role is critical in driving service efficiency, maintaining compliance with service level agreements (SLAs), and fostering a culture of continuous improvement within the IT service delivery team. The ideal candidate will possess strong leadership and project management skills, a deep understanding of IT service management principles, and excellent communication skill to effectively convey complex concepts to technical and non-technical stakeholders.
Key Responsibilities
Requirements
Key Performance Indicators (KPIs):
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