Service Delivery Manager at Sabi

Job Purpose

• As the Service Delivery Manager, you will be responsible for overseeing the end-to-end service delivery process, managing client relationships, and collaborating with cross-functional teams to ensure the seamless execution of services

Job Responsibilities

• Develop a deep understanding of projects to gain insights into the scope of service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Manage budgets and forecasts.
• Formulate strategic and operational objectives.
• Evaluate processes to identify areas for improvement and design solutions to implement change.
• Long-term planning to create initiatives that further the company’s overall goals.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Identify potential risks associated with new projects and initiatives before they are implemented.
• Developing and supervising new processes and procedures to enhance business operations.
• Manage the team and carry out other responsibilities/task assigned

Requirements Special Skills And Qualifications

• Bachelor’s degree in Business Administration, Management, or related field
• Minimum of 5 years’ experience in service delivery management
• Strong understanding of service delivery processes, Process documentations, SLAs, and Issue resolutions.
• Proficiency in project management and use of collaboration tools. E.g. Confluence
• Proactively identify and address potential issues or bottlenecks in the service delivery process.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Proven track record of successfully managing and improving service delivery performance and client satisfaction.

Candidate Specification

• Motivated by the mission of Sabi
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

Benefits

• Rapid Career Growth
• Annual Training Budget
• Robust Health Coverage, including
  • Optical Cover, and
  • Dental Cover
• Wellness Programs, including
  • Free Gym Cover
  • Free Spa Cover
• Competitive Pension Plan
• Opportunity to work in other global office.
• Life Cover
• Performance Bonus
• Paid Vacation Days
• Fully-funded Team Bonding Activities