Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Flour Mills of Nigeria Plc was incorporated in September 1960 as a private limited liability company, and commenced operations in 1962 with an installed capacity of 600 metric tons per day. The Company was converted to a public limited liability company in 1978, and its shares were subsequently listed on The Nigerian Stock Exchange. In its 54 year history...
Read more about this company
PURPOSE OF THE JOB
To plan and coordinate the timely and adequate delivery of all IT support requests for the company and its supported subsidiaries, in accordance with approved organizational information technology policies and procedures.
The service desk officer oversees operations and serves as the service desk liaison to key business-impacting projects, in addition to managing a potentially large number of support agents (in several locations, shifts).
To assist the Service Desk Manager in providing outstanding customer service.
THE JOB
Monitor operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives.
Responsible for smooth operations, ensures SLAs are being met and service-desk customers are happy with the support they are receiving.
Responsible not only for the definition of a set of internal processes, policies, controls and operations but also serve a guide to helpdesk agents on their adoption and compliance.
Participate in activities or oversee a small staff contributing to project work (major incidents, changes, and releases, DRP, ITSM tool implementation)
Develop and update PC setup and maintenance plan in alignment with the Service Desk Manager
Monitor operational performance proactively and troubleshoot system problems that affect end-users and take necessary steps to resolve them.
Coordinate with internal departments and external service providers to ensure timely resolutions of escalated incidents or service requests.
THE PERSON MUST
Possess strong communication and interpersonal skills.
Excellent customer service skills
Have the ability to articulate IT solutions clearly and confidently to end-users
Possess strong managerial abilities.
QUALIFICATION
BSC in Computer Science or related course
IT Information Library (ITIL) Intermedia, Security & Network Certification will be a plus.
EXPERIENCE
4 years’ cognate experience
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail