Service Engineer at Skache Intergrated Services Limited

Job Summary

• Our client is seeking a qualified service engineer to join their team.
• This candidate would provide technical support, service, and expertise to the Organization’s Process customers in Nigeria and ECOWAS countries in the building materials industry (with a focus on gypsum and cement production sites), chemical and performance materials (plastics) manufacturing plants, and other industries of the Organization’s Process interest.
• He/she would serve as the center of competence, technical expertise, and the customer experience in the best interests of the Organization’s Process for customers, prospects, and internal stakeholders.

Job Responsibilities

• Installations, commissioning, repairs, training, inspections, technical evaluations and other required for sales, service, and maintenance of the Organization’s Process equipment and materials services at customer´s sites and remotely.
• Technical support of customer sales presentations and visits, site inspections and evaluations, and inquiries evaluation.
• Execution and support of the acceptance tests.
• Effective and compliant planning, management, timely approval requests submission and communication both internally and externally of all required traveling arrangements and plans.
• Proactive communication and coordination internally and with customers of all required services.
• Identification of new, repeat, upselling and cross-selling opportunities and part of sales team mindset.
• Technical promotion of aftermarket products and services
• Effective customer relationship management, communication of the collected customer's feedbacks, especially complaints or improvement requirements
• Timely and full utilization of the Organization’s Process IT tools and utilities (MS Office, SharePoint, WorkDay, CRM, SAP, augmented reality tools, documents database, etc.).
• Uncompromising implementation of the European and the Organization’s Process technical, EHS, and quality standards during all provided services (installation, commissioning, service, training, other services).

Requirements

• Degree in Engineering or higher in Mechanical Engineering, Mechatronics with additional fluency with Electronics and Electrics.
• Software engineering experience would be an advantage.
• Fluent English. French would be an advantage.
• Extensive hands-on experience with cement industry equipment. Experience with the Organization’s Process equipment and / or hands-on experience in other industries would be an advantage.
• Clear and practical knowledge of the entire Cement industry production process, maintenance and utilized equipment.
• Chemical, including plastics and other industries knowledge, might be an advantage.
• Driving license and excellent driving safety skills.
• Willingness and fit to travel intensively within country and region and bi-annually abroad.
• Existing network of contacts (engineers, service, and maintenance management) in industry might be an advantage, subject of relevance