Shopping Mall Operations Manager at Knight Frank

Scope                                                   

• The main objective is to ensure the facility's seamless day-to-day operations through effective oversight of technical matters, including routine checks, preventive and restorative maintenance tasks, and HSE details.
• This includes acquiring/deploying resources and coordinating the efforts of technicians and third-party contractors or consultants to ensure that all facilities are operating efficiently.
• The submission of weekly reports to management that provide details of all activities, challenges, and recommended resolutions in the facility is of particular importance.

Responsibilities

• Coordinate and be responsible for facilities operations.
• Oversight of the long-term structural integrity of the facility’s premises.
• Anticipate potential problem areas in the facility, analyzing and providing solutions, and preventive and/or corrective actions.
• Ensure all safety codes, requirements and standards are always complied with.
• Plann & budget for major repairs to existing facilities.
• Conduct joint inspections of the facility on a scheduled and regular basis to ensure that all facilities (air-conditioning units, generators, transformers, water treatment plant, etc.) are well managed and maintained as and when due.
• Ensure proper use and maintenance of fixtures and fittings within the facility through scheduled regular visits to each store.
• Design and ensure compliance with daily, weekly, monthly and quarterly on-site facility management checklists.
• Follow up with vendors and contractors on maintenance works, repairs and replacement of utilities
• Maintain a records/log for repairs and routine maintenance
• Maintain a database of vendors/contractors for repairs and maintenance
• Lead, direct and supervise technical and non-technical maintenance operations satisfactorily.
• Generate accurate weekly collated reports which will track queries and complaints to ensure satisfactory resolution with set timelines.
• Prepare and present guidelines concerning operational effectiveness and service levels to Management.
• Monitor utility usage and implement adjustments in usage patterns to minimize costs effectively.
• All other functions that may be ancillary and/or necessary for the effective supervision and completion of all construction work for the Company or as may be advised by the Company’s Management

Specification

• 1st Degree in Electrical/Mechanical Engineering, Estate Management, Building Technology or another related field.
• Master’s degree in project management, Facility Management or Engineering.
• Membership of COREN/IFMA is an added advantage.
• 6-8 years core Facility Management experience.
• Strong experience in managing multi-tenanted commercial properties is compulsory.
• Very strong technical and operational knowledge of buildings
• Very strong HSE knowledge.
• In-depth knowledge of relevant building and facilities management standards.