Success Advisor at Miva Open University

Job Summary

• We are seeking a dynamic and dedicated Success Advisor. As a Success Advisor, you will play a crucial role in providing comprehensive support and guidance to students.
• Your primary focus will be to empower students to achieve their academic and personal goals, ensuring a successful and fulfilling learning experience.

Responsibilities

• Provide personalized guidance and support to students throughout their academic journey, ensuring their success and overall satisfaction.
• Assist students in selecting appropriate courses, understanding degree requirements, and developing academic plans aligned with their career aspirations.
• Collaborate with students to identify their short-term and long-term goals, and develop strategies to help them achieve academic and personal success.
• Track students' academic progress and proactively address any issues or challenges that may hinder their success.
• Provide regular feedback and suggestions for improvement.
• Help students develop effective study habits, time management skills, and other essential strategies to enhance their learning experience.
• Connect students with appropriate resources and support services available at Miva Open University, such as tutoring, career counseling, and library services.
• Promote student retention and engagement by actively engaging with students, addressing concerns, and fostering a sense of community
• Maintain regular communication with students via email, phone calls, virtual meetings, and other channels, ensuring timely responses to inquiries and providing relevant updates.
• Maintain accurate and up-to-date student records, including academic plans, progress reports, and communication logs.

Requirements

• Bachelor's degree in a relevant field
• Previous experience in student advising, counseling, or related roles, particularly in an online learning environment, is highly desirable. Experience working with diverse student populations is an advantage.
• Solid understanding of management and social sciences programs, curriculum requirements, and industry trends. Familiarity with online learning platforms and student support systems is advantageous.
• Excellent written and verbal communication skills, with the ability to effectively convey complex information to students in a clear and concise manner.
• Strong interpersonal skills, with the ability to build rapport, establish trust, and work collaboratively with students, faculty, and staff members.
• Proven ability to identify challenges, analyze situations, and provide appropriate solutions and support to students.
• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Proficiency in using online learning platforms, student information systems, and other educational technologies. Familiarity with productivity tools (e.g. Microsoft Office, Google Suite) is essential.