Success Advisor (School of Management and Social Sciences) at Miva Open University

Job Description

• As a Success Advisor, you will play a crucial role in providing comprehensive support and guidance to students enrolled in the School of Management and Social Sciences programs.
• Your primary focus will be to empower students to achieve their academic and personal goals, ensuring a successful and fulfilling learning experience. KEY

RESPONSIBILITIES

• Offer personalized guidance and support to students in the School of Management and Social Sciences, assisting them throughout their academic journey to foster success and satisfaction.
• Assist students in selecting suitable courses, understanding degree requirements, and developing academic plans aligned with their career aspirations and interests.
• Collaborate with students to establish short-term and long-term goals, and develop strategies and action plans to help them achieve their academic and personal objectives.
• Track students' academic progress and proactively identify any challenges or issues that may hinder their success. Provide regular feedback and suggest appropriate interventions to facilitate improvement.
• Help students develop effective study habits, time management skills, and other essential strategies to enhance their learning experience and academic performance.
• Connect students with relevant resources and support services available at Miva Open University, such as library resources, career counseling, and academic support centers.
• Proactively engage with students to foster retention and engagement within the School of Management and Social Sciences. Address concerns, promote a sense of community, and create opportunities for student involvement.
• Maintain regular and effective communication with students through various channels, including email, phone calls, virtual meetings, and online platforms. Respond to inquiries in a timely manner and provide updates on relevant information and opportunities.
• Maintain accurate and up-to-date student records, including academic plans, progress reports, and communication logs, using the university's designated systems and tools.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree in a relevant field (e.g. Business Administration, Economics, Accounting or a related discipline).
• Previous experience in student advising, counseling, or related roles, particularly in an online learning environment, is highly desirable.
• Experience working with diverse student populations is an advantage.
• Solid understanding of management and social sciences programs, curriculum requirements, and industry trends.
• Familiarity with online learning platforms and student support systems is advantageous.
• Excellent written and verbal communication skills, with the ability to effectively convey complex information to students in a clear and concise manner.
• Strong interpersonal skills, with the ability to build rapport, establish trust, and work collaboratively with students, faculty, and staff members.
• Proven ability to identify challenges, analyze situations, and provide appropriate solutions and support to students.
• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Proficiency in using online learning platforms, student information systems, and other educational technologies. Familiarity with productivity tools (e.g. Microsoft Office, Google Suite) is essential.