Supply Chain Systems Specialist at Plan International

Location: Globally flexible, Flexible
Type of Role: Permanent, unless fixed term contract is dictated by employing entity
Reports to: Supply Chain - Systems and Standards Lead

The Opportunity

• As a key member of our Global Logistics & Procurement team, this role would be the first line of functional support for Supply Chain related queries and issues in MS Dynamics 365, working closely with the Process and Standards Lead to be able to provide workable solutions for end-users.
• The role will support the integration of business processes for procurement, inventory and assets with specific focus on MS Dynamics 365, and include the development of training and supporting materials for end-users.
• This role helps to build the capacity of MS Dynamics 365 to Supply Chain users, thereby increasing the efficiency, effectiveness, and performance of the function as a critical enabler to our projects, achieving greater impact in the countries where we are working and in the lives of children and girls.
• Internally, this role will engage across functional and geographical boundaries throughout the organisation, engaging a range of stakeholders and users primarily those who use the MS Dynamics 365 for Supply Chain operations.
• You will need excellent communication, interpersonal and training skills, an eye for detail and a methodical approach to your workload. You will need to be able to learn Plan’s current system configuration (MS Dynamics 365 specific and any integrations with other systems) and processes quickly with the ability to train and teach others at various levels within the organisation.
• Detailed knowledge of procurement/S2P, inventory and asset management process and experience in issue handling, management and resolution is critical in this role.

Role Purpose

• As part of the Global Logistics & Procurement team in Plan, support and compliment the use of Ms Dynamics 365 for Supply Chain as part of business processes within the organisation.
• This role will help build capacity of MS Dynamics 365 to Supply Chain users increasing the efficiency, effectiveness, and performance of the function as a critical enabler to our projects to achieve greater impact in the countries where we are working.

Dimensions of the Role
Area of Responsibility:

• As a key member of our Global Logistics & Procurement team, this role would be the first line of functional support for Supply Chain related queries and issues in MS Dynamics 365 working closely with the Process and Standards Lead to be able to provide workable solutions for end-users.
• The role will support the integration of business processes for procurement, inventory and assets with specific focus on MS Dynamics 365, and include the development of training and supporting materials for end-users.
• You will need excellent communication, interpersonal and training skills, an eye for detail and a methodical approach to your workload. You will need to be able to learn Plan’s current system configuration (MS Dynamics 365 specific and any integrations with other systems) and processes fast with the ability to train and teach others at various levels within the organisation.

Line Management of Staff:

• One direct report. You will provide technical support to a workforce of >3000 end-users worldwide.

Stakeholder Engagement:

• Internally, this role will engage across functional and geographical boundaries throughout the organisation, engaging a range of stakeholders and users primarily those who use the MS Dynamics 365 for Supply Chain operations.

Accountabilities

• Assist with the day to day activities, in close collaboration with the Process and Standards Lead and the end users, acting as liaison between various streams and support services.
• Responsible for the provision of effective and sustainable functional specialist support; including root cause analysis, evaluation and documentation of resolution steps following the organisation helpdesk processes.
• Expected to provide support with incidents and service requests, ensuring excellent support and advice is provided to the end users.
• Working in close collaboration with the Process and Standards Lead to evaluate and recommend solutions that can be applied globally and align D365 functionality with Plan’s Supply Chain business processes.
• Support the Process and Standards Lead with the implementation of ideas to increase team performance, mitigate risks and improve system processes, assisting in influencing business areas to get the best out of the D365 implementation, driving standardization within the Supply Chain work stream.
• Woking with the Process and Standards Lead and the wider business streams for requirement gathering and ensuring functional specifications and designs are understood and technically executed correctly, including any testing requirements if need be.
• Acting as a system process owner during deployment of any new processes and configurations.
• Responsible for ensuring documentations are kept up to date, including training documentation, to be aligned with the organisation policies and procedures manuals.
• Support for MS Dynamics 365 functional queries and issue handling.
• Working closely with Logistics & Procurement Process and Standards Lead to be able to provide workable solutions for users.
• Understanding of MS Dynamics 365 security (Roles and Authorizations)
• Maintain and update mapping for approval hierarchy matrices for managers worldwide to their area of responsibility.
• Monitor the adherence to key business processes and, collaboratively work with the Logistics & Procurement Process and Standards Lead to introduce appropriate activities with business users to drive adoption.
• Create and maintain the training requirements and materials for a variety of methods for both computer-based and instructor-led training including online discussion forums, super-user groups, newsfeeds, etc.
• Develop change related communications and announcements to relevant business users at all levels.
• Collaborate with MS Dynamics 365 support team and business users to implement new processes, enhancement and upgrades.
• Conduct User Acceptance Testing (UATs)
• Develop a relationship with MS Dynamics 365 Global Helpdesk, IT and MS Dynamics 365 focal points and other MS Dynamics 365 Super Users throughout the organisation.
• Generate reports and analyse data for MS Dynamics 365 and BI data cleansing processes.
• Support with MS Dynamics 365 data cleansing processes by developing communication and engagement plans, providing Offices with guidance and support documents to managing the clearing.
• Support in mass data cleansing actions at a global level for Plan Worldwide
• Prepare clean data on approved templates for migration for the new ERP system
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures
• Other duties as required.

Key Relationships

• Engagement with staff at different levels and functions in Global Hub, Regional Hubs and Country Offices to support, guide and train on MS Dynamics 365.

Technical Expertise, Skills and Knowledge
Essential:

• Strong experience in ERP systems, preferably Dynamics AX or Dynamics 365 for Supply Chain,
• Demonstrated ability to successfully participate in multiple initiatives simultaneously
• Solid understanding of data integrity and audit / compliance procedures
• Experienced in issue handling, management and resolution.
• Detailed knowledge of procurement/S2P processes, Inventory and Asset Management
• Ability to absorb new processes and systems quickly.
• Excellent interpersonal skills, active listening and comfortable communicating effectively to achieve results.
• Strong planning and organisational skills, results oriented and comfortable working collaboratively with others.
• High attention to detail and proficient at using MS Office and other applications.
• Excellent analytical, evaluative, and problem-solving skills.
• Demonstrable understanding of, and commitment to, equal opportunities, gender and diversity.
• Open and accountable, working with integrity and professionalism to achieve individual and team results.

Desirable:

• Knowledge of other modules such as project management and accounting as well as fixed assets and financials would also be useful
• MS Dynamics 365 Certification
• Strong understanding of MS Dynamics 365 master data structure
• Prior experience of working in an operational Supply Chain environment would be an advantage.
• Prior experience of working in an international environment would be an advantage.
• One additional Plan language to a working level would be an advantage (e.g. French/Spanish).
• Knowledge of relevant project management methodologies relevant to the MS Dynamics 365 domain would be an advantage.
• Experience in training delivery by different methods would be an advantage.
• Knowledge of other MS Dynamics 365 modules would be an advantage (e.g. Finance)

Plan International's Values in Practice
We are open and accountable:

• We create a climate of trust inside and outside the organisation by being open, honest and transparent.
• We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact:

• We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together:

• We succeed by working effectively with others, inside and outside the organisation, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals.
• We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and Empowering:

• We respect all people, appreciate differences and challenge inequality in our programmes and our workplace.
• We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

Physical Environment:

• Typical office environment with possibly some international travel. Dynamic working practices are available.

Level of Contact with Children:

• Low contact: No contact or very low frequency of interaction.