Technical Support Engineer at Balosh Integrated Services Limited

Job Description

• Balosh Integrated Services Limited, an Access Control & Automation company is looking to hire a skilled technical support engineer that can provide technical support services to our clients.
• A technical support engineer who has in-depth knowledge in access control and automation products, high-level communication skills and ability to work independently.
• Ultimately, a technical support engineer that can provide valuable technical assistance and support while maintaining strong customer relations.

Responsibilities

• Installations of new equipment for clients.
• Maintaining and servicing existing equipment installed at car park sites.
• Maintaining and servicing access controls installed on clients’ sites.
• Researching and self-learning on new technologies.
• Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.
• Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.
• Ensure all issues are properly logged.
• Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.
• Resolving network issues, configuring operating systems using remote connection to provide immediate support to clients after getting approval from management.
• Provide prompt and accurate feedback to management and clients.
• Prioritize and manage tasks at one time.
• Document all technical knowledge in the form of notes and manuals for future purposes.
• Reporting all outstanding jobs left daily, weekly and monthly.
• Documenting installations, maintaining and servicing processes.

Requirements

• Proven work experience as a technical support engineer or installation manager.
• Proven experience with troubleshooting and diagnosing hardware, networking and software issues, answering inquiries and documenting results.
• Providing simple and effective solutions.
• Ability to troubleshoot complex hardware, networking and software issues.
• Prioritizing and managing the workflow to resolution.
• Proven customer service experience as a technical support engineer.
• Excellent soft skills like communication, flexibility, patience, and problem solving.
• Critical thinker.
• OND / HND qualification in Electronics and Electrical Engineering / Mechatronics Engineering / Computer Engineering / Mechanical Engineering.