Technical Support Lead (Network Optimization Engineer) at Beacongate Limited

Key Responsibilities
Monitor Systems:

• Monitor the performance and capacity of Servers-Databases-Services-Storage-Network Links o Using a variety of tools like Nagios, Solarwinds, Kibana, PageDuty, etc.

Troubleshoot Problems:

• Works to triage or troubleshoot the incident o Closely follow Standard Operating Procedures (SOPs) for known incidents o Coordinates with 3rd parties, customer contacts and or other technical teams to resolve the incident .

Track all Issues:

• Track and document all issues and resolutions in details according to the established process o To follow up on the issue that have been escalated to the 3 rd parties until the issue is fixed.

Report Incidents:

• Escalate complex incidents that require longer troubleshooting to defined L2 NOC Engineer for assistance in reaching a resolution
• Keep all relevant stakeholders aware of relevant, known issues and steps being taken to resolve them.

Qualifications

• A Tertiary qualification (e.g. related to Information Technology) and/ or equivalent experience.
• Professional Qualification(s): ITIL V3 Foundations Certification (achieved).
• Other qualifications not mandatory but recognized Experience (Number of relevant years): 12 - 18 months experience in technical support within a technology environment or trouble-shooter role.

Salary
N450,000 - N550,000 monthly