Telemarketing Officer at Alpha Mead Group

Role Profile

As an enthusiastic and result-driven Telemarketer, you will be responsible for generating sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

Responsibilities

• Present purchase offers to sellers for consideration.
• Use scripts to provide information about the property’s features, prices, etc., and present their benefits
• Negotiate prices or other sales terms.
• Appraise property values and negotiate prices or other sales terms.
• Generate and prequalify leads for the sales and Business Development team for conversion
• Compare a property with similar properties that have recently sold to determine its competitive market price.
• Advise clients on market conditions, prices, legal requirements, and related matters.
• Promote sales of properties through advertisements and participation in multiple listing services.
• Professionally conduct telemarketing activities for companies and product
• Receive and resolve customer complaints from all channels either through calls or social media
• keep records of calls, sales, and useful information
• Prepare and present weekly telesales report
• Execute other tasks as assigned by the Property Manager 

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or a related field.
• Minimum of 2 years experience as a telemarketer in a well-structured and process-driven environment
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of data analytics for reporting
• Excellent communications skills

Additional Information

• Organizing and coordinating skills.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.
• Ability to negotiate and manage contractual arrangements.
• Research, analytical, and critical thinking skills.