Ticketing Executive at The GIG Group

Responsibilities

• Issue tickets and handle reservations for passengers.
• Ensure all travel requests are booked on GIGM’s website
• Must be ready to upsell customers within and outside the airport.
• Provide information on flight schedules, fares, and travel requirements.
• Assist passengers with check-in procedures and baggage handling.
• Ensure all travel documents are in order and comply with regulations.
• Handle customer inquiries and resolve any issues or complaints.
• Coordinate with other airport staff to ensure smooth operations.
• Assist passengers with special needs or requests.
• Process payments and handle cash transactions accurately.
• Update and maintain passenger records in the airline's system.
• Provide information on airport facilities and services.
• Assist with boarding procedures and gate announcements.
• Ensure compliance with airline policies and procedures.
• Handle lost or damaged baggage claims.
• Provide assistance during flight delays or cancellations.
• Maintain a professional and courteous demeanor at all times.
• Must have engagements in the airport in time past.

Requirements

• Must possess BSc / BA / HND.
• Previous experience in customer service, preferably in the travel or airline industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Proficiency in using airline ticketing systems and software.
• Ability to handle stressful situations calmly and professionally.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Basic math skills for handling cash transactions.
• Ability to stand for extended periods and lift heavy luggage if needed.
• Knowledge of travel regulations and requirements.
• Fluency in multiple languages is a plus.
• Strong problem-solving skills.
• Ability to work well in a team environment.
• Excellent organizational skills.