Fresh Jobs at Infinion Technologies

About The Role

• As an Account Executive, you will play a crucial role in expanding our presence across Enterprise, SMC (Small and Medium Corporations), and SMB (Small and Medium Businesses) customers in the African market.
• This role is ideal for a strategic thinker with a knack for identifying opportunities, building strong client relationships, and driving sales growth.
• You will be responsible for managing the entire sales cycle, from lead generation to closing deals, ensuring customer satisfaction, and fostering long-term partnerships.

Key Responsibilities

• Sales Strategy Development: Develop and implement effective sales strategies to achieve company targets and drive growth across Enterprise, SMC, and SMB segments.
• Market Research: Conduct thorough market research to identify potential clients, understand their needs, and tailor solutions to meet those needs.
• Lead Generation: Generate new business leads through networking, cold calling, and leveraging digital marketing techniques.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders and clients to ensure ongoing satisfaction and loyalty.
• Sales Presentations: Prepare and deliver compelling sales presentations and product demonstrations to prospective clients.
• Negotiation and Closing: Negotiate contracts, close sales, and ensure smooth onboarding of new clients.
• Performance Monitoring: Track and report on sales performance metrics, analyze trends, and provide insights to senior management.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer service, to ensure a seamless customer experience.
• Customer Feedback: Collect and analyze customer feedback to inform product improvements and enhance service offerings.

Required Skills And Qualifications

• Educational Background: A minimum of a BS/BA in Business Administration, Marketing, or a related field. An MS/MA is a plus.
• Experience: Proven experience in sales, account management, or a similar role, with a track record of meeting or exceeding sales targets.
• Market Knowledge: Deep understanding of the African market, with the ability to identify trends and opportunities.
• Sales Acumen: Strong knowledge of sales techniques, market research, and customer relationship management.
• Strategic Thinking: Ability to develop and execute strategic plans that align with company goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Interpersonal Skills: Outstanding interpersonal and relationship-building skills.
• Problem-Solving: Strong problem-solving skills with a proactive approach to challenges.
• Organizational Abilities: Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• Tech Savvy: Proficiency in using CRM software and other sales tools.

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About The Role

• We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.
• The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight.

Responsibilities

• As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
• Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
• You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
• Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
• We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
• We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation. Together we make a difference.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Experience: 2-3 years of success in engagement management and program management is essential. Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.
• Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
• Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
• Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management).
• Technical: Knowledge of/Experience with Cloud and hybrid infrastructures, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
• Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
• Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, however a passion for technology is a requirement.