Jobs at IpNX Nigeria Limited

Description 

• Develop and maintain content and communications for marketing campaigns, activities and events.
• Plan and prepare application-focused content specifically for publication and sharing across different media channels, including social media posts, email, guides, brochures, newsletters, and merchandise.
• Co-ordinate requirements for promotional material as defined by the General/Regional Manager.
• Assist with copywriting, artwork, and web workflow for planned print and digital marketing communications.
• Organise and manage events and associated campaigns such as seminars, user groups, marketing events, workshops and conferences.
• Support the General/Regional Manager and Sales team by coordinating and collating content to support campaigns.
• Execute marketing and event campaigns as defined by the General/Regional Manager.
• Drive campaigns through various communication systems and tools.
• Assist with the maintenance of the CRM system and marketing automation tools.
• Maintain up-to-date archives of all marketing files.
• Assist with content management upkeep including shared drives and content libraries.
• Attend domestic and international trade fairs, satellite events, conferences and functions to promote ADInstruments’ products as required.
• Post-marketing updates through internal communication channels.
• Evaluate ideas for marketing projects to assess feasibility and requirements in conjunction with the General/Regional Manager.
• Plan and implement social media and social proof campaigns for specific marketing goals.
• Research relevant sources for content, such as scientific publications, industry media and social media outlets.
• Keep up to date with best practices in writing for the web and social media.
• Keep up to date with industry-specific trends and activities that are utilized to communicate with customers.
• Carry out other related tasks as required.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 3+ years work experience.

Salary
N50,000 - N60,000 monthly.

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Job Responsibilities

• The travel consultant should be able to book tickets, reserve accommodation and organize rental transportation
• Research destination and travel prices, customs, weather conditions, reviews etc
• Be able to determine client’s need and recommend suitable travel packages
• Supply clients with necessary information and useful travel materials
• Create and update all client’s records
• Maintain a working relationship between the company and clients
• Promote all services of the company to clients
• Continuous learning about latest industry / tourism trends

Job Requirements

• A Bachelor’s Degree or HND is required
• Minimum of 2 years proven experience in related field
• Good attention to details
• Content creation and social media management
• Excellent written and verbal communication skills
• Knowledge in customer service

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Purpose of the Job (Brief)

• To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Deliverables
Key Activities:

• Corporate/FOS Incident Management Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Re-sale Engineering Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• Back Office Support Provide backend support to FSE in integrating new
• customers to the network or providing customer’s link upgrade.
• Project Implementation Management Timely delivery and completion of Assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
• Inventory Management Ensure no stock-out of tools and materials for network implementation and for fault support.

Educational Qualifications & Functional Skills

• Academic: B.Eng Computer Engineering, B.Eng Electrical Electronics or any IT related Degree. (2.2 / Upper Credit minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP,OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.

Work Experience:

• At least 2 years in telecommunications industry,

Demonstrate (Key competencies):

• Technical Site Survey (TSS) on the fiber & microwave radio platforms using tools like GPS, Compasses and
• Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the areas of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
• Work closely with related departments, partners and Vendors to deliver high quality and reliable network performance.
• Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
• Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
• Recommend and modify network configuration to improve efficiency and cost effectiveness.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development.