Jobs at Terawork

Job Summary:

• As a sales officer for the brand, core of your responsibilities involves client engagement and shopping guide. You will be required to liaise with clients (retailers or independent) ensuring that all orders are processed and tracked correctly and efficiently. In addition, you will be responsible for general store management.

Responsibilities

• Provide samples, catalogs, and illustrations of the company's product line.
• Handle product inquiries of clients.
• Manage customer complaints and feedback channels; Take ownership of customer issues and follow through to solve problems while exercising sound judgment.
• Interface with customers on product-related issues; answer questions about order status, delivery schedules, billing inquiries, client policies, and promotions
• Manage product inventory, sales register and logistics processes. and competitive analysis.
• Serve as technical contact to existing and prospective customers; maintain routine customer contact by phone and email with active and potential customers.

Job Requirements:

• Experience in Sales/retail and knowledge of the fashion industry would be an added advantage.
• Must have excellent communication skills, including verbal, written, and presentation skills, including the ability to present to Senior Leadership.
• Skilled user of Microsoft Office suite of business software is required: Word, Excel, and PowerPoint
• Flexible work hours.
• Demonstrated customer service experience.

Qualification:

• HND (minimum qualification).
• 1-year experience (NYSC experience in a similar role would be considered).

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Job Summary:

• To ensure availability of qualified and experienced resource to Oversee the tasks, technologies, processes and procedures required to ensure the organizations applications are highly available, properly supported and well maintained.

Job Responsibilities:

• Act as L1 and L2 support for all application issues.
• Document all operational procedures and keep the departmental operating instructions updated at all times.
• Maintain a knowledge base of all known application issues.
• Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
• Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing.
• Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
• Monitors and supports all delivery channels.
• Provide guidance to the business functions in identification of needs and definition of requirements.
• Provide support in Project management and Application Integrations.
• Identify and resolve operational problems.
• Troubleshoots and diagnoses problems.
• Implement security standards (access controls, segregation of duties, usage and exception monitoring)

Required Qualifications:

• Bachelor’s degree in any field of Study (preferably Engineering, Computer science or any other technology field)
• 3-5 years working experience as an application support analyst or a similar role
• Understand IT management software.
• Professional certifications is an added advantage
• Working knowledge of Web Servers – IIS, Apache Tomcat, NGINX
• Experience in Operating Systems – Windows, Linux Experience in databases – MSSQL, MySQL etc