Application Support Specialist (Fintech) at Terawork

Job Summary:

• To ensure availability of qualified and experienced resource to Oversee the tasks, technologies, processes and procedures required to ensure the organizations applications are highly available, properly supported and well maintained.

Job Responsibilities:

• Act as L1 and L2 support for all application issues.
• Document all operational procedures and keep the departmental operating instructions updated at all times.
• Maintain a knowledge base of all known application issues.
• Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
• Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing.
• Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
• Monitors and supports all delivery channels.
• Provide guidance to the business functions in identification of needs and definition of requirements.
• Provide support in Project management and Application Integrations.
• Identify and resolve operational problems.
• Troubleshoots and diagnoses problems.
• Implement security standards (access controls, segregation of duties, usage and exception monitoring)

Required Qualifications:

• Bachelor’s degree in any field of Study (preferably Engineering, Computer science or any other technology field)
• 3-5 years working experience as an application support analyst or a similar role
• Understand IT management software.
• Professional certifications is an added advantage
• Working knowledge of Web Servers – IIS, Apache Tomcat, NGINX
• Experience in Operating Systems – Windows, Linux Experience in databases – MSSQL, MySQL etc