Job Vacancies at First Bank of Nigeria Limited

Job Description

• Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware/Software) including the cloud component (Office 365 tenant and add-ons); to maintain and support operations and ensure compliance to relevant standards.
• Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation
• Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply
• Assist in the Management of Messaging & Collaboration services
• Test, debug, document and analyze performance of Messaging and Collaborations components.
• Assist with Messaging and Collaborations infrastructure implementation
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct event, fault and performance management
• Perform routine Messaging and Collaborations infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Fulfil service requests and perform routine maintenance and support activities

Requirements
Education:

• Minimum of a First Degree or its equivalent in an IT related discipline

Experience:

• Minimum of 3 years Post  NYSC experience.

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Responsibilities

• Effective monitoring of the data-center to ensure conducive environment for optimal equipment performance
• Administration and Management of Unix (AIX, Linux) and Windows operating systems
• Serve as second line support for supporting servers and storage related problem by providing timely response to incident management escalations
• Provide a system capacity report that helps in capacity management of servers and storage
• Administration and Management of the bank’s Enterprise backup and Recovery system
• Closure of Audit exceptions and vulnerabilities
• Implement servers and storage capacity upgrades with Vendors
• Administration and implementation of maintenance fixes and vendor-supplied patches in accordance with the bank change management policy 
• Installation and support of enterprise middleware solution (IBM Wesphere Application Server and Oracle Weblogic Server) driving critical banking transaction platform.
• Implement data migration between systems and responsible for the recovery of critical activities and processes as part of the business continuity strategy 
• Documentation of problems and known Errors and management of the Known Error Database (KEDB)
• Administration and Management of the bank’s Enterprise Server Virtualization platform
• Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.

Requirements
Education:

• Minimum Education: First Degree in Computer Science / Engineering, Electrical / Electronic Engineering or Other Science disciplines; Higher Degrees / Professional Certifications (an added advantage)

Experience:

• Minimum experience: 2 years relevant experience in the banking industry with at least 2 years in server/storage administration and Management.

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Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (Postillion Office, Postilion Portal, FEP (Postilion), Kimono, CSIS, Connect24 & Uniser, MSMS, Mastercard Online, Pay Arena, PayAttitude, Corona, ViaCard Prepaid, PreAuth, ATM Self Service etc.) to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
• Conduct event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities within SLA
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative solutions to problems, developments and integrations in the Channels eco-system
• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline

Experience:

• Minimum of 3 years Post -NYSC experience.

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Job Description

• Collaborate with IT management and department heads to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Design and deploy company LANs, WANs, and wireless networks
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Participate in managing all network security solutions.
• Manage all network services defined in the service catalogue and ensure achievement of OLAs
• Test network & communication performance and provide performance statistics and reports; (Monthly & Quarterly)
• Ensure proper documentation of all network and communication process/procedures and Configuration items
• Perform other duties as may be assigned by the Head, IT Operations & Infrastructure or Group Head, Information Technology

Job Requirements
Education:

• First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
• A Second Degree in any of these disciplines and/or technical certifications will enhance performance though not essentiale

Experience:

• Minimum experience – 5+ years relevant experience in Network Management  in the banking industry or ICT company

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Duties & Responsibilities

• Manage the team
• Track all interactions (complaints, requests, and enquiries) are attended to within the agreed TAT
• Ensure that complaints are logged and sent to the appropriate unit for assistance
• Ensure customers are given timely feedback on the status of their complaints and informed of final resolution
• Mentoring and coaching of team members
• Review work done by team members
• Confirm active access rights of team members at regular intervals
• Ensure that chats are responded to promptly and escalate to supervisor if there is a need for ad-hoc services
• Social media management and administration

Job Requirements

• Social media expertise
• First Degree in any relevant discipline but preferably Arts/ Social Scienceshttps://hdbc.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/602

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Duties & Responsibilities

• Manage the team.
• Collate feedbacks from customers and escalate issues affecting service to stakeholders
• Generate daily/weekly report for team and send to the unit and QA team
• Follow up on pending requests and complaints with branches and head office departments
• Ensure customers are given timely feedback on the status of their complaints and informed of final resolution
• Mentoring and coaching of consultants
• Second level authentication of requests initiated by consultants
• Confirm active access rights of team members at regular intervals
• Ensure wow customer experience and migrate customer to cost effective channels
• Up sell and Cross sell all banks product and services.

Job Requirements

• First Degree in any relevant discipline but preferably Social Sciences
• Contact center experience.

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Duties & Responsibilities

• Supervise the confirmation of contracts and collaterals across all BUs for LPO, IDF, CFF, APG, PFI, BG etc
• Supervise the process of confirmation of domiciliation arrangement from approved Principals
• Supervise the physical collection, monitoring/tracking of Sovereign Debt note (SDN) from Debt Management Office (DMO) and CBN  
• Supervise the verification and confirmation bank domiciliation for quality asset creation
• Supervise physical visitation of schools to validate RAC under FirstEdu. Product within region of coverage
• Supervise physical visitation of third-party vendors to verify suppliers under Stock replacement facility product
• Supervise validation of agreements /signatories under ESCROW account  
• Monitoring and tracking of all short term loan repayments across all SBUs to prevent diversion and NPL
• Supervise the visitation and assessment of markets for enlistment on FTS and variants
• Supervise the process of onsite customers’ profiling and stock hypothecation to ascertain and recommend maximum obligor limit accessible to customers
• Supervise the implementation of collection strategies for FTS and variants to ensure timely regularization of facilities
• Co-ordinate the process of administration of market intelligence in the process of customers onboarding on FTS and its variants
• Ensure the provision of periodic report on collection position on all active accounts bank wide for FTS and variants
• Coordinate the tracking of inflow for all Short-term Loans across SBUs to avoid diversion
• Drive collection on FTS and variants in branches and ensure performance trigger monitoring
• Ensure the arrangement of regular visits/meetings with customers and follow-up on repayment arrangements
• Supervise the follow up with CRM for conveyance of F3800Bto to the Relationship team
• Liaise with Legal Services for review of documents for perfection and follow through
• Ensure timely processing of security documents & certifications
• Supervise the circularisation for the release of security documents
• As part of Bank’s Information Security requirements, maintain the security of all information entrusted to the staff and comply with the principles in the Information Security handbook

Job Requirements
Minimum Education:   

• First Degree in any discipline. MBA will be an added advantage

Experience:

• 8 years banking experience (including credit analysis, banking operations & relationship management).

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Duties & Responsibilities

• Carry out pre-approval physical visitation to markets bank-wide for market intelligence and risk assurance check across the SBUs
• Assist to engage the BUs on a regular basis to deliver training and enlightenment of FTS and all its variants to facility better understand of the product to avoid pitfall and process delays
• Carry out engagement and visitation of customers for assessment and profiling as part of risk assurance function to aid Management decision
• Carry out pre assignment review all FTS and variants applications across all SBUs on Fintrak
• Prepare and initiate the pre-approval recommendation for all FTS and variants transactions across the Bus before Management approval
• Carry out the periodic post approval visitation of FTS Management & Collection officers to customers shop for stock assessment as part of the monitoring strategies
• Make daily review of all active FTS and variants accounts to identify loan covenant default on accretion timelines   FTS Management & Collection officers
• Carry out the tracking, preparation, and rendition of daily monitoring reports of all active FTS and variants across all the SBUs
• Render daily monitoring reports to the all the SBUs bank-wide where all red flags are duly noted and follow
• Initiate escalation of all loan repayment defaults and early distress account to the management of relevant SBUs for prompt action
• Provide weekly FTS and variants position report to the Team Lead
• Monitor follow-ups on repayment arrangements
• Monitor effective loan covenant tracking
• Carry out daily review of FTS and variants to identify expired and expiring accounts to activate the regularization engagement
• Supervise and monitor follow-ups on repayment arrangements
• Assist to implement collection strategies across the SBUs bank-wide
• Follow up active customers and escalate on account showing early signs of delinquency or accretion default
• Ensure effective loan collection and performance triggers monitoring
• Make daily report on all collection challenges
• Physical assessment of prospective First Trader solution customers
• Arrange regular visits/meetings with customers and to follow-up repayment arrangements
• Carry out bank-wide circularization and reporting on all security release applications
• As part of Bank’s Information Security requirements, maintain the security of all information entrusted to the staff and comply with the principles in the Information Security handbook

Job Requirements
Minimum Education:

• First Degree in relevant discipline

Experience:

• 4-6 years Banking experience

go to method of application »

Duties & Responsibilities

• Responsible for the physical confirmation of all contracts and collateral for LPO, IDF, CFF, APG, PFI, BG etc with Principals to validate credit documents
• Responsible for physical confirmation of domiciliation arrangement from principals
• Follow up with DMO and CBN on SDN to ensure that the bank’s position is secured
• Physical visitation of schools to validate RAC for FirstEdu. product
• Physical visitation of third-party vendors to verify suppliers under Stock replacement facility product
• Validation of agreements /signatories under ESCROW account  
• Collect/validate all documents from RM required for processing of credit requests in CAP/SLD
• Ensure appropriate loan documentation and timely follow- ups with head office departments for loan approvals
• Follow up with CRM for conveyance of F3800Bto to the Relationship team upon approval
• Responsible for the follow up with relevant departments to ensure perfection of security documents
• Responsible for bank-wide circularization for the release of security documents
• Liaise with CRM in processing the release of security documents
• Liaise with Risk Departments and Legal for processing and collection of bonds
• Ensure timely processing of security documents & certifications
• Liaise with Legal Services for review of documents (bonds, APG & collateral perfection)
• Monitoring and tracking of short term loan repayments across all SBUs and prompt escaltion of account showing early signs of deliquency
• Carry out pre-approval physical visitation to markets bank-wide for market intelligence and risk assurance check across the SBUs
• Assist to engage the BUs on a regular basis to deliver training and enlightenment of FTS and all its variants to facility better understand of the product to avoid pitfall and process delays
• Carry out engagement and visitation of customers for assessment and profiling as part of risk assurance function to aid Management decision
• Carry out pre assignment review all FTS and variants applications across all SBUs on Fintrak
• Prepare and initiate the pre-approval recommendation for all FTS and variants transactions across the Bus before Management approval
• Carry out the periodic post approval visitation of FTS Management & Collection officers to customers shop for stock assessment as part of the monitoring strategies
• Make daily review of all active FTS and variants accounts to identify loan covenant default on accretion timelines   FTS Management & Collection officers
• Carry out the tracking, preparation, and rendition of daily monitoring reports of all active FTS and variants across all the SBUs
• Render daily monitoring reports to all the SBUs bank-wide where all red flags are duly noted and escalated
• Initiate escalation of all loan repayment defaults and early distress account to the management of relevant SBUs for prompt action
• Provide weekly FTS and variants position report to the Team Lead
• Drive collection on FTS and variants loans in branches and ensure performance trigger monitoring
• Provide report on all collection and early delinquency signs /challenges on FTS/variants and short-term loans
• Arrange regular visits/meetings with customers and follow-up on repayment arrangements
• As part of Bank’s Information Security requirements, maintain the security of all information entrusted to the staff and comply with the principles in the Information Security handbooK

Job Requirements
Education:

• Minimum Education: First Degree in any discipline

Experience:

• Minimum experience: 6 yeas relevant banking experience

go to method of application »

Duties & Responsibilities

• Manage the team.
• Collate feedbacks from customers and escalate issues affecting service to stakeholders
• Generate daily/weekly report for team and send to the unit and QA team
• Follow up on pending requests and complaints with branches and head office departments
• Ensure customers are given timely feedback on the status of their complaints and informed of final resolution
• Responding to emails in the FirstContact Service Desk mailbox and ensure there is no backlog Mentoring and coaching of consultants
• Second level authentication of requests initiated by consultants
• Confirm active access rights of team members at regular intervals
• Ensure wow customer experience and migrate customer to cost effective channels
• Up sell and Cross sell all banks product and services.

Job Requirements

• First Degree in any relevant discipline but preferably Social Sciences
• Contact center experience.