Career Opportunities at Mopheth Group

Position Overview:

• As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers. Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment. You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.

Job Functions/Responsibilities

• Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
• Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
•  Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
• Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
• Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
• Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
• Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
• Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Requirements/Qualifications

• BSc/HND in Mass Communication, Business Administration, or a related field.
• 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to promote products effectively and engage customers in a friendly, professional manner.
•  Ability to stand for extended periods and move around the store as needed.
• Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.

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Position Overview:

• As an Inventory Officer, you will be responsible for managing and maintaining accurate inventory records across multiple store locations. Your primary duties will include conducting regular physical stock counts, ensuring inventory accuracy, and implementing best practices to optimize inventory management.

Job Functions/Responsibilities

• Oversee the daily management of inventory, including monitoring stock levels, conducting regular physical stock counts, and ensuring accurate record-keeping across all stores.
• Maintain accuracy in inventory records by performing regular audits and promptly addressing any discrepancies. Update and maintain detailed documentation for all inventory transactions.
• Identify opportunities to improve inventory management processes to enhance efficiency and accuracy. Recommend and implement changes to minimize discrepancies and optimize inventory turnover.
• Prepare and present inventory reports to the Inventory Manager, highlighting key metrics, trends, and any issues identified during audits. Provide insights and actionable recommendations for inventory management improvements.
• Ensure that all inventory management procedures are followed, and that stores comply with organizational policies. Maintain accurate records in accordance with regulatory requirements.

Requirements/Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 3 to 6 years of experience in inventory management or a related role. Experience with inventory management systems and software is preferred.
• Strong analytical and problem-solving skills. Proficiency in inventory management software, and Microsoft Office Suite. Excellent organizational and time management skills.
• Detail-oriented with a high level of accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team. Proactive, with the ability to handle multiple priorities in a fast-paced environment.
• Ability to move between store locations in Festac, Victoria Island, and Lekki to conduct physical stock counts and ensure compliance with inventory procedures.