Jobs at the International Rescue Committee (IRC)

Job Description

• The Airbel Impact Lab aims to design, test, and scale life-changing, cost-effective solutions with people affected by conflict and disaster.
• With over 100 million people displaced, the world is facing an unprecedented crisis. T
• o address the evolving and growing nature of this crisis requires not just more aid, but new thinking.
• Airbel works to develop breakthrough solutions by combining creativity and rigor, openness and expertise, and a desire to think afresh with the experience of a large-scale implementing organization.

Job Overview

• The IRC is seeking to hire a full-time user-centred designer with experience in agro-pastoral and/or climate resilience work to join and launch projects within our climate resilience portfolio in Africa, the Middle East, and/or Asia.
• You will help us find the most impactful and cost-effective products, services and delivery systems possible.
• We plan to increase the resilience of agro-pastoral livelihoods in the areas hardest hit by climate change and conflict – with a focus on women, who are disproportionately affected by climate impacts and already face significant challenges in agriculture. Our multi-disciplinary teams build, facilitate and contribute on projects that span research and ideation through prototyping, piloting, evaluation and scaling.
• In the first year, the Climate Resilience Designer will take forward work on improved seed security solutions and identify potential new solutions for disaster risk reduction.
• They will facilitate the articulation of the key problem areas, conduct landscaping exercises of existing solutions, and coordinate a multidisciplinary team of colleagues to identify solutions with high impact potential to advance to the prototyping stage.

Major Responsibilities

• Ensure UCD tools and solutions are fit-for-purpose: Tailor the GRIP’s UCD practices, activities, and outputs to our contexts and our colleagues’ bandwidth across the various stages of design including: design research, testing, and product development.
• Product design: Guide the team in considering solutions spaces based on existing evidence, user research, scalability, and market analysis. This may entail collaboration with Behavioral Science colleagues to create behavioral maps, proposal of prioritization frameworks, facilitation of brainstorms on potential scaling pathways, and syntheses of key informant interviews.
• Prototype Creation and Testing: Connect the dots between user research, evidence and expert direction from the team, and generating testable prototypes. Examples of prototypes include low-fidelity print outs, clickable mockups, sample messages, high fidelity mock-ups of service experience, user journeys, and illustrations to test for understanding.
• Prototype testing: Work with the team to test prototypes with key users and collaborators (remote and/or in person where possible).
• Final assets: Ensure final assets are of high quality, print ready, and implementation ready. Sample outputs include insights from the initial user research, product strategy, program feedback, program implementation, solution storyboards, and final program recommendations.
• Sourcing and Building Teams: Build and maintain a local network of collaborators and partners who can support the development of new products and services, including individuals, collectives, implementers and start ups. You should also have experience building relationships, onboarding, training and facilitating collaboration among diverse partners with varying degrees of familiarity with design.
• Piloting: Co-create instruction guides for using and implementing final assets, partner with the monitoring and evaluation team to draft questions to be answered during the piloting phase, and adapt the final assets and guides after the pilots based on feedback from the research conducted by the M&E/project team.

Job Requirements
Work Experience:                                                                                 

• User-Centered Design experience of 5+ years
• Digital design experience of 2-3 years.
• Portfolio demonstrating digital and non-digital design projects in low-resource settings in the Middle East, Africa, and/or Asia.
• Preferred experience working in agriculture, livelihoods, and climate resilience.
• Preferred experience working with smallholder farmers, low-literacy adults, displaced populations including refugees, and other vulnerable groups.

Demonstrated Skills and Competencies:

• Visual Design: Building high quality visual design from scratch and create simple, credible brand systems. This includes creating graphics, illustrations, printed and digital materials.
• Interaction Design: Creating hand-drawn, static and clickable mockups that are clean and appropriate for team, partner and user communication; able to use established patterns for web, mobile and tablet apps.
• User Interface Design: Making effective choices of UI elements and create new elements which are designed and styled effectively.
• Qualitative Research: Designing and implement effective quality research programs in person and remotely that accommodate the other demands and constraints often placed on team members. Training others in qualitative research as well as creatively leverage proximate skills.
• Experiment Design: Able to design an effective lean experiment, analyze results and help partners and team members interpret data and make decisions.
• Tools: In line with our efforts to de-colonialize our tools and practices, modify tools and UCD approaches to suit the context and the implementer. Willing to seek out and learn new tools when necessary.
• Communication: Excellent verbal, written and visual communication skills as well as, an overall ability to be clear and concise in all communications, especially with non-designers. Conducts themselves with respect and empathy when engaging with clients and colleagues. Seeks out and incorporates feedback into their work.
• Flexibility: Creates contingency plans and is able to adjust quickly and with good humour when things don’t go according to plan

Language Skills: 

• English
• Strong preference for French working proficiency

Working Environment: 

• Mix of remote and in person work. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
• Up to 30% travel to the Middle East, Africa, and/or Asia is expected, Covid-19 restrictions permitting.

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Job Description

• The Roving Reproductive Health Manager is a key focal point for both the IRC’s emergency and non-emergency reproductive Health care services and in Borno, Yobe and Adamawa States.
• The Roving RH Manager ensures that the IRC’s RH interventions are guided by the Nigeria Country Program SAP Implementation Plan.
• He/she reports to the Snr Reproductive Health Manager and works closely with other health managers, Monitoring and Evaluation Manager and sectors.

Major Responsibilities
Program Management, Technical Quality and Strategy Health program management:

• Oversee the implementation of quality RH program activities at all IRC supported health facilities in the targeted areas
• Provide leadership, training, and guidance to staff and local partners to ensure programming meets best practice standards and prioritizes the security of beneficiaries and staff.
• Design and lead assessments to ensure the voices of women and girls inform RH program design
• Support proper RH data collection and recording in the IRC supported RH units and women centers, support the compilation of data and generation of quality RH reports on a regular and timely manner.
• Develop protocols on information management in insecure environments
• Support the RH teams to develop awareness raising messages to promote uptake of emergency RH response services in a timely manner
• Promote coordination with the WPE team and ensure RH is incorporated into all the IRC supported facilities
• Prepare the RH mobile team members to respond quickly to emerging crises and newly accessible areas.
• Promote a culture of learning whereby lessons-learned and good practices are documented and shared for institutional memory.

Program Development / Grant Management:

• Working with the Snr RH Manager the Roving RH Manager play key role in the development of proposals as needed.
• Review monthly BvAs and submit monthly BvA corrections.
• Prepare and keep updated budget spent out plans to maintain program expenditure within budget.
• Participate in Grants Opening, Mid-Term and Closing meetings.
• Prepare internal and external reports within agreed deadlines using IRC and donor formats, as required.
• Assure appropriate and timely spending of grants to achieve program goals, grant reporting contributions, use and distribution of supplies and resources.

Staff Performance Management, Learning & Development:

• Required for all positions with supervisory responsibility, if special considerations are needed (e.g. remote management), make this additive to the base language here.
• Hire, supervise, and build the capacity of Reproductive Health team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Nigeria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews..
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Research, Learning and Analysis

• Monitoring health program implementation:
• Lead the development and oversee implementation of strong monitoring and evaluation systems. Lead the preparation of reports to the Supervisor and donors.
• Provide trend analysis on areas where there is programming to improve services and advocacy for Target group/women and girls
• Make regular field visits to monitor project implementation and provide on spot support to field teams and propose modifications as necessary.
• Ensure regular health program data analysis and review, take follow up action on project implementation and prepare relevant action reports;
• Monitor and promote integrated programming in a way that increases overall impact of health program at the community level.

Coordination & Representation:

• Represent the program to State and Local government representatives, , partner agencies, etc. as required;
• In coordination with the Senior RH Manager actively develop and maintain effective working relationships with key stakeholders with government actors, international and local NGOs, and other relevant actors.
• Attend all relevant meetings in relation to the health program as may be required and feed in the IRC priorities during meetings;
• Facilitate field visits for internal and external stakeholders, when required.

Key Working Relationships:

• Position Reports to:  Senior Reproductive Health Manager
• Indirect/Technical Reporting:  Health coordinator, Senior Health manager, SPC and Deputy Director of Program.
• Position directly Supervises:  RH Medical Doctor, RH Officers, RH Capacity building officer, Nurse midwives and work closely with Health Managers and Snr Health manager. 

Key Internal Contacts:

• Country Program:Country Director, Deputy Director Program, Finance Controller, Deputy Director Operation, DDFM
• Region/Global: Program TU

Key External Contacts: 

• IRCconsortium Partners

Qualifications
Education:

• Health Professional (MD or RN / RM) with strong public health background.

Work Experience:

• 2 years RH program management experience, preferably in insecure locations,
• Experience in technically supervising reproductive health staff in a complex setting.
• Thorough understanding of gender-based violence response protocols and service provision.
• Ability to validate and interpret health data.
• Demonstrated ability to support and build staff capacity.
• Experience in writing project proposals, concept notes, budgeting, and donors’ reports.
• Have experience in general management including financial and budget management, HR and logistics management

Demonstrated Technical Skills:

• Background in situation analysis, health assessments M&E and program implementation.

Demonstrated Managerial/Leadership Competencies:

• Skills and experience of remote management and willingness to travel extensively
• Flexible, diplomatic and have ability and willingness live and work under pressure of workloads

Languages:  

• English

Computer/Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.Add position-specific (e.g. accounting software, statistical software, etc.).

Ability to Travel:  

• 30 % of time if applicable.