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Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
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The Role:
Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services. This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth.
Responsibilities include but are not limited to:
- Lead the account configuration team to set up and maintain client accounts.
- Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
- Collaborate with other teams to understand and implement customer requirements
- Act as a point of escalation for complex account configuration issues.
- Manage and mentor a team of account configuration team members
- Maintain accurate records of all account configuration activities
- Lead team meetings and training to stay updated on product changes and developments
- Identify opportunities for process optimization and automation.
- Ensure that the Account Configuration meets team KPIs and objectives
- Foster a collaborative and high-performance team culture.
Required competency and skillset to be a waver:
- Bachelor's degree in Business, IT, or a related field
- Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
- Excellent attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
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The Role:
Flutterwave is seeking an experienced and visionary Product Manager specializing in Compliance within the payments/financial sector to join our team.
The ideal candidate will play a crucial role in ensuring our products adhere to regulatory standards, driving the development of compliance features, and collaborating with cross-functional teams to deliver industry-leading solutions.
Responsibilities include but are not limited to:
- Compliance Strategy: Develop and execute the compliance strategy for our FinTech products, ensuring alignment with regulatory requirements. Stay abreast of industry regulations and evolving compliance standards, and proactively integrate changes into product development.
- Product Development: Collaborate with engineering, design, and other teams to incorporate compliance features seamlessly into product development processes. Define and prioritize compliance-related user stories, ensuring they are integrated into the product roadmap.
- Regulatory Framework: Serve as the subject matter expert on relevant financial regulations, such as KYC, AML, GDPR, and others. Work closely with legal teams to interpret and implement regulatory requirements in product development.
- Risk Management: Identify potential compliance risks and work with stakeholders to develop and implement mitigation strategies. Conduct regular risk assessments to ensure ongoing compliance and make recommendations for improvement.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including legal, risk, and technology, to ensure a holistic approach to compliance in product development. Facilitate communication between teams to streamline compliance processes and improve overall efficiency.
Required competency and skillset to be a waver:
- Bachelor's degree in Business, Finance, Product Management, Law or a related field.
- Proven experience as a Product Manager in a FinTech environment, with a focus on compliance.
- Experience with Third-party provider/API integrations
- Strong commercial view across the providers to see how we save money / optimise services
- Strong KYC, transaction monitoring experience
- Experience with API-driven products and service offerings
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The role:
Flutterwave is looking to fill a Manager, Business Development role. This role will be primarily responsible for sales of the company’s products covering various industries and sectors in Nigeria, with the key objectives to drive merchant onboarding and revenue growth.
What Your Day-to-Day Activities Will Be Like
- Meet and/or exceed sales quotas by engaging with prospects and setting up high quality meetings that lead to quality pipeline and revenue
- Utilise lead generation tools available for outreach to source leads via outbound prospecting
- Make contact with potential new customers across a variety of channels - phone, email, social, chat
- Initiating the salesforce cycle right from lead generation to transacting customers
- Ensure effective management of relationships with key merchants (enterprise businesses)
- Develop and maintain a robust and enterprise focused pipeline deals in CRM (Freshsales)
- Ensure that customer complaints are investigated and promptly resolved across all channels
- Review sales performance against set budgets on a periodic basis and recommend action plans for improvement
- Prepare weekly/monthly/quarterly/yearly sales reports for management's review
- Act on behalf of; and perform any other duties that may be assigned by management
- Maintain expert knowledge in the use cases and benefits of Flutterwave’s offerings and how they impact each user in an organisation
- Support in creation of sales messaging, follow up, and presentations to customer and prospect accounts
- Develop creative ways and ideas for reaching and engaging with prospect personas
Required competency and skill set to be a waver (in this role)
- Bachelors degree in a Sales / Business Development related field
- 8+ years of business development experience specializing one or more sector
- Proven experience in sales across banking, fintech, financial service is highly preferred
- Deep understanding of sales systems to support successful sales delivery
- Curiosity, a can-do attitude and willingness to continually learn
- Efficient multi-tasker and ability to work & deliver under pressure
- Proficiency in CRM tools including Freshsales
- Excellent negotiation and communication skills
- Excellent presentation and facilitation skills
- Excellent people and relationship management skills, including leading a team
- Demonstrated ability to succeed in a fast-paced environment and can easily
- Ability to adapt to new and challenging projects
- Ability to influence others and create a sense of urgency for your cause
Method of Application
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