Jobs at Pruvia Integrated Limited

Job Summary

• We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by effectively managing customer interactions through various communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
• Maintain a thorough understanding of the company’s products, services, policies, and procedures to provide accurate and up-to-date information to customers.
• Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company’s customer relationship management (CRM) system.
• Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
• Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
• Participate in ongoing training and development sessions to enhance customer service skills and knowledge.

Qualification / Requirements

• HND, Bachelor’s degree in any field.
• Experience: 1-2 years of experience in a customer service or support role.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle difficult or irate customers calmly and professionally.
• Strong multitasking and time-management skills.
• Ability to work independently and as part of a team.

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Job Brief

• We are looking for a dynamic provider of value-adding services to our company, a reliable HR Solution Consultant who will contribute and develop integrated marketing strategies to close up Sales.

Responsibilities

• Create frequent reviews and reports with sales and financial data
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal teams
• Qualify leads from marketing campaigns as sales opportunities
• Good communication skills
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Ability to work with little or no supervision
• Prospect company's product to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• He/She must be a computer savvy.
• Proactively seek new business opportunities in the market
• He/she must be passion-driven and Goal oriented.

Qualifications

• B.Sc / HND
• 2-3 years experience in HR services as a development Officer is an added advantage/ Marketing oriented sectors

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Job Brief

• We are looking for a dynamic and value-adding Social Media Manager for our company (HR and Fleet) , who will contribute to and develop our Social Platforms with compelling content

Responsibilities

• Developing content for blogs, articles, product descriptions, social media, and the company website
• Proofread, Manage / monitor the company's day-to-day social media platforms such as LinkedIn, Facebook, Twitter, Pinterest, Instagram, TikTok and YouTube, adapting content to suit different channels and owned properties ensuring that all content and deployment are aligned to the brand goal.
• Track, measure, and analyze the performance of paid social campaigns across platforms like Facebook, Instagram, and YouTube, among others.
• Gather feedback from customers or prospects and share with internal teams (Hr and Fleet)
• Ensure high levels of campaign performance, client satisfaction, and retention are delivered against KPIs
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content
• Create frequent reviews and reports with sales and financial data
• Collaborate with team members to achieve better results
• Optimize campaigns – Google Ads, and Facebook ads to ensure maximum reach and frequency at a reduced cost.
• Execute projects with the team to create daily content
• Conducting in-depth research on industry-related topics in order to develop original content. Campaigns
• Form key relationships with influencers across the social media platforms

Other Responsibilities:

• Cultivate an understanding of how all digital channels work together to deliver a holistic media plan
• Create original digital strategies and content while managing paid media campaigns across a variety of channels including but not limited to display, paid search, earned media, and socials
• Undertake audience research
• Manage and facilitate social media communities by responding to social media posts and developing discussions
• Monitor, track, analyze, and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
• Negotiate/close deals and handle complaints or objections
• Editing and polishing existing content to improve readability.

Qualifications

• Minimum of 3 years in Social Media, Content Creation, and Digital Marketing
• Bachelor’s Degree / HND in Media or other related disciplines

Requirements:

• Must have an understanding of SEO
• Must know how to handle a WordPress-based website
• Must have the depth of knowledge on how to draw traffic to a website
• Must be social media savvy. Must understand Facebook, Twitter, Linkedin and Instagram.