Jobs at Mactay

Job Description

• Technical site survey and output report.
• Site installation detail design drawing output & check.
• Design materials list output & check.
• Survey & design skills training for subcontractor.
• Site engineering solution discussion with customer.
• Site engineering installation guide & support.

Job Knowledge & Skills Requirements

• A Bachelor's Degree in Computer Science or Engineering course.
• At least two (2) years experience in telecommunication engineering design / installation / quality control.
• Auto-CAD drawing skills.
• Familiar with typical site survey & design work flow.
• Familiar with typical telecommunication equipment installation precautions.
• Holding a driver's license, at least one year experience in driving.

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Job Responsibilities

• Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field Services, Content Preparation, and Content Delivery and Distribution ) towards the specific customer.
• Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manage the operations activities delivery performance.
• Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports.
• establishing OLA (Operational Level Agreements) whenever necessary.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Responsible for driving continuous service improvement in contractual SKPI for the Service Operations Center & PKPI for the Experience Management Center
• Ensure all the necessary changes are implemented to support the evolution of the Use Cases within the SOC or EMC with the Service Delivery Units, MSIP & Operator
• Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
• Initiate and coordinate the management bridge during critical (or optionally major) incidents, reporting the resolution status to the customer management organization.
• Responsible for coordinating the Incident Management status customer reporting meetings as part of the MS Governance Model.
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necssary.Perform ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.

Job Requirements

• University Degree in Technology, preferably M.Sc
• Overall Experience in telecom or Fintech Industry. 7+ Years.
• Overall experience in operational experience. 5+ Years.
• Experience in converged Wallet Solution Integration or equivalent e-wallet product 3+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of Wallet Platform or adjacent BSS domains products as Charging System.
• ITIL Certification is plus.
• Strong leadership skills with focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Knowledge in DB is plus.
• Result oriented with customer first attitude
• Excellent communication skills in written and spoken English
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good knowledge on container, docker, kubernetes.

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Job Responsibilities

• Work closely with customer to build a solution based on the received demands and requirements documentation
• Organize requirement gathering workshops to ensure all business requirements are captured as input towards Quick study execution by respective R&D organizations.
• Support Account Manager and Deployment manager in communication of quarterly deployment plan
• Builds HLD/LLD and ensures sign off from Opco respective stakeholder as part of Demand Technical Governance.
• Educate OPCOs counterpart on MFS Platform Service catalog and available and planned use cases.
• Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
• Regular analysis of use cases and capabilities that are not generating revenue or usage is showing constant decline trend.
• Responsible for value and technical outcome of the demands.
• Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
• Support with end to end lead for hardware ordering and deployment
• Maintain a healthy demand management lifecycle by properly tracking all milestones with associated dependency and defects properly logged
• Organizes Requirement gathering workshop to ensure all business requirements are captured as input towards Quick study execution by Design Unit, Customer Adaptation Centre and Program stakeholders.
• Support Account Manager and Head of Service Delivery MFS in material preparation around Operator Platform Roadmap with focus on OPCO specific use cases.
• Provide additional support to Operator regarding business development initiatives.

Job Requirements

• University Degree in Technology or Economics, preferably MSC, MBA or equivalent
• Minimum Experience in Fintech / Electronic Wallet or EWP 5+ years
• Experience in Mobile Money Solution Architecture and design of use cases 4+ years
• Previous BSS or adjacent areas experience required
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Must exhibit excellent analytical, decision making and creative thinking skills
• Strong Knowledge of business principles and practices
• Excellent facilitation and negotiation skills
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development.

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Job Responsibilities

• Perform Health checks of the DB and take corrective actions.
• Do Proactive Maintenance and will ensure optimal Performance of DB.
• Troubleshoot DB and provide solution to the issues raised by customer within Defined SLA.
• Do Change Introduction impact analysis Business.
• Support Complex Change Execution.
• Perform 2nd Level Routine Maintenance.
• 2nd Level Incident Resolution.
• Perform critical Incident Management Support.
• Initiate problem Management & will identify RCA.
• Do problem recording, investigation & diagnosis, work around proposal & Problem solution proposal.
• Do task for application corrective & Conditioning task.
• Perform FNI for SW packages.

Job Requirements

• Overall experience 5+ Years.
• Overall experience in operation in an IT environment. 3+ Years.
• At least 3+ years of experience as Oracle DBA.
• Certified Oracle OCA is a must.
• Preferably Oracle OCP certification.
• Hands on experience in oracle 11g and 19c installations and tools like expdp, impdp, sqlplus, Opatch, dbca, netca
• Experience in Oracle RAC and Data Guard.
• Preferably experienced in Oracle DB Performance Tuning.
• Experienced in SQL and PL/SQL scripting.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking or the IT area of the financial sector.
• ITIL processes knowledge is a merit
• Degree in Software Engineering or similar
• Solid Linux/Unix handling knowledge
• Scripting (e.g. Python, Ansible)
• Experience in container technologies e.g. Docker/Kubernetes
• Knowing or having background in service operations (problem, event, incident management) and service transition (change and knowledge management)
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French.