Fresh Jobs at M-KOPA

• As the Financial Controller - Accounts Payable and Treasury, you will be entrusted with a mission critical to M-KOPA's success.
• Your role is far more than just numbers; it's about making a real difference.
• From the moment you step into this role, you will find yourself at the center of our financial operations.
• You will ensure that every financial transaction is executed flawlessly, every decision is backed by data, and every action contributes to our mission.
• Your responsibilities will include booking bank payments in accordance with M-KOPA’s approved chart of accounts within two days after the payment is affected, processing requisitions and other business forms, meticulously checking account balances and purchases, managing monthly general ledger reconciliation of Bank, AP, Intercompany & Payroll, managing the purchase-to-pay process, ensuring Purchase Orders are raised on time and have all correct information, updating liquidity report/rolling cash flow and providing insight to the Group Treasury team and In-country management team, analyzing financial performance and providing commentary on variances between actual performance, prior month, and budget, managing all intercompany postings and reconciliation, liaising with the company’s auditors, bankers, and tax advisors, maintaining records and documenting financial processes, updating financial spreadsheets and reports with the latest available data, collaborating with procurement units to ensure suitable inventory forecast for rolling cash flow, handling treasury functions and managing all bank and card accounts, managing the expense retirement of employees and ensuring compliance with procedures.

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Overview

• We are looking for a Customer Care Representative who will effectively manage and respond to all customer inquiries received via phone.
• You will provide the necessary support concerning M-KOPA customer account or product(s) and aim to achieve overall positive customer satisfaction through first-call resolution.

In this role, you will be expected to:

Handle Customer Care tasks including:

• Customer Inquiries: Receive and handle all customer inquiries via phone.
• Issue Resolution: Address all customer issues or queries, escalating to the next level of support when necessary.
• Documentation: Document all customer interactions in the provided systems.
• Customer Education: Educate customers on relevant M-KOPA products and processes.
• Additional Support: Assist with other customer care tasks as assigned by the Customer Care Team Leader or Manager.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required:

• Experience: You have at least 6 months experience in a front-line service or customer service role.
• Customer Focus: You are passionate about assisting customers and resolving challenging issues.
• Technical Skills: You are proficient in using the Microsoft Office suite.
• Interpersonal Skills: You maintain a pleasant, friendly, and patient demeanor.
• Communication Skills: You possess excellent verbal and written communication skills and strong listening abilities.
• Work Ethic: You demonstrate a strong work ethic and have the flexibility to work various shifts.