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Job Summary

Responsible for overseeing and implementing program operations in Nigeria. The Operations coordinator is responsible for ongoing Operations, Expansion, M&E, and oversight of general operations of the All Babies Program in Nigeria.

OC Key Duties and Responsibilities

• Transportation Rate Schedule (Operations)
• Fortnightly 1:1s
• Work Time Review
• Review of Staff Work Day Reports and value from Supervision Visits
• Review of Discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Taking action on fraud based on recommendations and issues noted by Operations and other Units
• Implement all operational activities.
• Ensuring that decisions are taken in-line with staff safety and security
• Ensuring that Timelines are understood and completed on-time
• Diligent expense and budget management and cost management responsibilities
• Taking action on Performance Management and hiring/firing
• Promptly resolving issues identified by Auditors and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Reviewing data on immunization volume, coverage and supply for all LGAs (Operating and non-Operating), and recommending and overseeing implementation of measures to reduce potential negative effects
• Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Providing guidance to ancillary unit managers on training schedules and availability
• Reviewing expenses across various managers and line items and actively reducing cost per disbursement
• Identifying gaps in understanding and/or adherence to approved procedures and develop trainings
• Reviewing Timelines, Recurring Timelines, and Work Week submissions so that time is representative and well prioritized
• Implementing new protocols and processes (e.g. MCV 2, inadequate photos)
• Lead, guide, support, set performance expectations and manage performance and development of direct reports
• Establish effective networks to enable performance benchmarking, monitor industry trends, and collaborate on common responses to emerging and future issues
• Negotiate and approve contracts or service level agreements with external providers, other Units and monitor performance standards and service outcomes to ensure the high quality and effectiveness of activities
• Maintaining the Gantt and expansion plans and ensuring it stays on track by coordinating with all necessary Units

Key Requirements

Education and Work Experience

• B.Sc or equivalent, Masters will be an added advantage
• A minimum of 5 - 7 years relevant experience working in the field. It is desirable that at least 3 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem-solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask.
• Highly proactive with a very strong sense of accountability.

Closing: 25-Aug-2023

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Job Summary

The Human Resources Officer will be assisting the HR Manager in recruitment, employee relations management, staff benefits administration, staff compensation, staff performance management, and training. The ideal candidate should be someone with at least 3 years experience in Human Resources, very diligent, detailed, and process oriented with some understanding of legal and logistics processes. The candidate should be residing in North West Nigeria. Excellent communication skills, a learning mindset, and ability to adapt quickly managing HR systems are essential to succeed in this role.

Job Responsibilities and Tasks

Recruitment (30%)

• Assist in FOs selection and in-person interview at the LGAs level.
• Take lead to manage in person interviews of shortlisted FOs candidates through local New Incentives team members.
• Escalate any gaps, challenges or non compliances to the HR Manager for immediate follow up.
• Liaise with the SR unit and community leaders to ensure locals are recruited.
• Promote job ads on social media and do outreaches on platforms like LinkedIn and your network to identify candidates.
• Assist the HR Manager to send invitations, follow up with candidates, phone calls, schedule interviews, reference and background checks.
• Send feedback for the concluded recruitment exercise.
• Prepare the recruitment Gsheet during and after the process.

Onboarding, Benefits and Compensation Management (40%)

• Follow up with the new employees to ensure pension and NHF registration are done and numbers are generated.
• Follow up with the new office account opening during onboarding.
• Liaise with PFAs, NHF, NSITF and Tax offices for following up with remittances.

Administration (30%)

• Ensure employee information is up to date.
• Review employee leave applications on zoho and ensure the right documents are uploaded.
• Any other duty that may be assigned by the HR Manager or console.

Education and Work Experience Requirement

• BSc or BA in Business Administration, Social Sciences or its recognized equivalent
• At least 2 - 5 years in a Human Resources general function.
• 1 - 2 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus

Skills and Competencies Requirement

• Preferably a candidate already based in Sokoto, Zamfara, or Kebbi States or willing to relocate to either of the States
• Detail-oriented and diligent professional
• Process-oriented with some understanding of legal and logistics processes
• Good networks and contacts in North West Nigeria and ability to leverage for recruitment
• Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
• Sound cultural awareness and ability to work multicultural and multiethnic environment
• Proven managerial and / or leadership skills
• Ability to deliver high quality work in short periods of time and to work under pressure
• Critical thinker and possess problem solving attitude
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. The candidate should be willing to use Google Doc, Google Sheet and Google Slides.
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure

Language Requirement

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is an advantage.

Closing: 28-Aug-2023