Operations Coordinator at New Incentives

Job Summary

Responsible for overseeing and implementing program operations in Nigeria. The Operations coordinator is responsible for ongoing Operations, Expansion, M&E, and oversight of general operations of the All Babies Program in Nigeria.

OC Key Duties and Responsibilities

• Transportation Rate Schedule (Operations)
• Fortnightly 1:1s
• Work Time Review
• Review of Staff Work Day Reports and value from Supervision Visits
• Review of Discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Taking action on fraud based on recommendations and issues noted by Operations and other Units
• Implement all operational activities.
• Ensuring that decisions are taken in-line with staff safety and security
• Ensuring that Timelines are understood and completed on-time
• Diligent expense and budget management and cost management responsibilities
• Taking action on Performance Management and hiring/firing
• Promptly resolving issues identified by Auditors and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Reviewing data on immunization volume, coverage and supply for all LGAs (Operating and non-Operating), and recommending and overseeing implementation of measures to reduce potential negative effects
• Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Providing guidance to ancillary unit managers on training schedules and availability
• Reviewing expenses across various managers and line items and actively reducing cost per disbursement
• Identifying gaps in understanding and/or adherence to approved procedures and develop trainings
• Reviewing Timelines, Recurring Timelines, and Work Week submissions so that time is representative and well prioritized
• Implementing new protocols and processes (e.g. MCV 2, inadequate photos)
• Lead, guide, support, set performance expectations and manage performance and development of direct reports
• Establish effective networks to enable performance benchmarking, monitor industry trends, and collaborate on common responses to emerging and future issues
• Negotiate and approve contracts or service level agreements with external providers, other Units and monitor performance standards and service outcomes to ensure the high quality and effectiveness of activities
• Maintaining the Gantt and expansion plans and ensuring it stays on track by coordinating with all necessary Units

Key Requirements

Education and Work Experience

• B.Sc or equivalent, Masters will be an added advantage
• A minimum of 5 - 7 years relevant experience working in the field. It is desirable that at least 3 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem-solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask.
• Highly proactive with a very strong sense of accountability.

Closing: 25-Aug-2023