Fresh Jobs at Willers Solutions Limited

Our client; a reputable firm is looking to fill the role of HOTEL RECEPTIONIST

RESPONSIBILITIES

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

REQUIREMENTS

• BSc or HND in related field
• 2+ years experience working as a hotel receptionist or guest services role
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance

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Our client; a reputable firm is looking to fill the role of EXPERIENCED HOTEL MANAGER (MALE)

RESPONSIBILITIES

• Overseeing personnel, including receptionists, kitchen staff, and office employees.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

REQUIREMENTS

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• A minimum of 3 years experience in hotel management
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.