Fresh Vacancies at Alfred & Victoria Associates

Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

Core Competencies

• Good communication and customer service skills.
• Good knowledge of networking technologies - TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.

Salary
Very attractive.

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Location: Lekki, Lagos

Job Purpose

• The Business Development Manager responsibilities include developing long-term relationships with a portfolio of the company’s clients, Supply Chain Executives, Value Analysis Committees, Safety/Risk Management, Environmental Services and Hospital Administration.
• Business Development Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• This position is responsible for managing and developing client accounts to achieve revenue targets and working with Clinical Resource Managers to ensure operational and educational implementation of the Company.

Responsibilities

• Create and communicate a vision for the future of the business.
• Establish a culture and work environment that promotes and inspires an active, continuous improvement philosophy in regard to products and services.
• Direct & solely responsible for the development of action plans and budgets that drive and support all and any efforts that meet the visionary goal.
• Ensure that all company employees, suppliers, and customers, new or prospective, are continually aware of the commitment to excellence of quality and service and of the specific role each is expected to play in meeting the stated goals.
• Develop internal business practices that sustain freedom of expression for individuals in an atmosphere of open, risk-free communication.
• Define measurable goals that develop and enhance processes, systems and practices and provide the means and resources needed to accomplish the goals.
• Promote and publish the company and its activities by means of building and sustaining relationships with customers, suppliers, and organizations important to the company and its potential for profitable growth.
• Monitor marketplace trends and changes so that the company may remain able to response to any challenge that may be presented.
• Set targets for annual growth and prepare sales activity plans accordingly geared towards a profitable & sustained growth.
• Maintain the competitive position of the business and balance it with equitable distribution of resources.
• Analyze the different market sectors and trends within the pharmaceuticals and medical supply business segment, determine their impact on the business, design and execute the most appropriate market approach strategy.
• Maximize on market opportunities, creative value proposition, and adapt innovative market entry.
• Secure all essential relationships with Alliances and strategic partners for the long term growth.
• Manage the business for profitable growth and implement recognized business planning methodologies, annual budgets and performance reporting based on key performance indicators to ensure a profitable ROI.
• Establish quality assurance and customer satisfaction standards/benchmarks and achieve compliance thereof.

Requirements / Qualification

• Bachelor's Degree in Medical Discipline with MBA.
• Seasoned management professional with strong business development skills, corporate strategy and marketing insight.
• Must have at least 2 - 3 years of prior experience in marketing, business development, and human resources.

Competencies and Skills Required:

• Hands-on performer, with an attitude to attain the industry leadership needed to prepare the business for growth and profitability.
• Excellent communication skills, with the capability of articulating the company’s ongoing strategic product/market vision into sound operating business plans and processes, and the charisma necessary to effectively focus and motivate employees.
• Strong leadership and influencing skills necessary at the business, industry, and customer levels.
• Commitment to accuracy, attention to detail and follow-through with a focus on producing the highest quality product possible.
• Familiarity with Excel, PowerPoint, Word and an ability and interest in learning on the job - Maturity, excellent interpersonal skills.
• Enthusiasm for company’s mission and business model, and respect for the organization's core values:
• Customer First, Affordable, Reliable, Transparent, Quality.

Salary
Very Attractive.

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Responsibilities

• Configuration and installation of various router (MTCNA, Cisco, Juniper etc)
• Implementations of Point-to-Point and Point-to-Multipoint Links using Mikrotik, UBNT and Cambium Radios
• Base Station installation and maintenance
• Configuration and working with WIFI Hotspot
• Problem management on incident.
• Analyze complex network problem and providing resolutions.
• Configuration management of network devices.
• Provide LAN and WAN support to customers
• Provide LAN and WAN support to customers
• Troubleshooting of WAN/LAN networks for clients
• Installation and configuration of microwave radios to establish wireless links

Academic Qualification

• B.Eng / HND in Engineering or other related Course.

Experience:

• At least 4 years, must have worked with an ISP

Key Skills & Competencies:

• Quick learner motivated and dedicated to get the job done right.
• Prompt in emergency situations. Confidently and quickly handle the problem.
• Experience in testing, commissioning, integrating, supporting, fault analysis and diagnosis of Telecom products and systems.
• Good communication and organization skills.
• Work well with others at various level.
• CCNA or MTCNA is a must.

Salary
Very Attractive.

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Role Outline

• Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Duties & Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross-selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.

Requirements

• BA / BS Degree in Business Administration, Sales or relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills

Salary
Very Attractive.