Job Vacancies at Ibis

Job Description

• We are looking to hire Front Desk Officers to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• Ultimately, you will help create a pleasant and memorable stay for our guests.
• Front Desk Officers responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Essential Duties and Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Excellent communication and organizational skills
• A minimum of a year work experience as a receptionist with a reputable hotel brand
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Proficient in the use of Opera PMS software
• Ability to work cohesively as part of a team
• Minimum of OND from a recognized institution

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Job Description

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.

What you will be doing:

• Your responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties while following the hotel F&B operation standard.
• Monitor and attend to guests needs in a fast-paced environment, be polite with guests and make sure they enjoy their meals.
• Maintain cleanliness and organization of the dining areas and service stations.
• Effectively communicate with Kitchen Staff to make sure orders are accurate and delivered promptly.

Qualifications

• Minimum of OND from a recognized institution
• Minimum of 1 year work experience as a waitress in a standard hotel 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team