Jobs at StreSERT Services Limited

StreSERT Services Limited is a Consulting firm with focus on a range of HR services that include Recruitment (talent acquisition), Learning & Development, Background Checks, HR Consulting, Staff & Business Process Outsourcing, as well as Expatriate Management. We are currently looking to hire an OUTSOURCING OFFICER at our office in Ikeja, Lagos 

Responsibilities

• candidate-selection, recruitment, hiring and onboarding of all outsourced staff
• Prepares outsourced employees for assignments by establishing and conducting orientation and training programs, including the preparation of project-based, outsourced, and secondment contracts
• Manages outsourced staff payroll, including checking of timesheets, monitoring of overtime pay and leaves, administration of benefits, directing the processing of benefit claims
• Handles discipline and termination of employees in accordance with legal requirements and company policies
• Advices on outsourcing structure and corresponding SLA/invoicing arrangements
• Ensure legal compliance by monitoring and implementing applicable labour laws and regulations with respect to outsourcing, secondment, and project employees
• Complete prior and in-depth analysis (risk assessment) for any contemplated outsourcing including a description of services, expected results and a detailed evaluation of the risks for, among other things, financial, operational, legal and reputational risks
• Monitor, report and propose changes to outsourcing policy and procedures due to changes in the company’s obligations with main focus on outsourcing guidelines of regulators
• Review and amend contracts as necessitated by law, company policies and clients’ peculiar requirements
• Other duties and responsibilities as may be delegated by management

Qualifications and Experience

• Bachelor's degree in a Business Administration, Human Resources or a related field
• CIPMN, SPHRi, etc is added advantage
• Minimum of 5 years experience as an Outsourcing Officer.
• Experience in general outsourcing and vendor risk management
• Experience managing payroll for client businesses
• Experience reviewing and discussing service level agreements with clients
• Experience managing large number of staff for multiple businesses at different locations
• Experience designing and executing performance appraisals
• Excellent time management skills and the ability to work both independently and on a team
• Good knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and labour law
• Excellent oral and written communication skills

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Responsibilities

• Attend to calls and resolve queries relating to the specific units or groups within the organization (route queries to appropriate departments for professional and prompt resolution in complex cases).
• Efficiently utilize the official mobile phone, internet modem and all other work tools for prompt issuance of pre-authorization code to enrollees.
• Attend to and resolve all enrollees’ enquires and ensure that all complaints are promptly resolved on first call resolution, or immediately escalated to the appropriate group or unit.
• Meticulously log all for management analysis and documentation for all relevant stakeholders.
• Follow-up on specific cases as assigned by the line manager for measurable outcomes and stakeholders’ satisfaction.
• Actively and proactively engage in the vetting of bills from the organization’s network of facilities providing secondary/tertiary healthcare services on the public sector social health insurance program
• Benchmark all received claims with the pre-authorized codes given by call center as any service provided by any facility without pre-authorized code is considered null and void.
• Review all the received bills and possibly contact the enrollees for authorization of services provided.
• Promptly get back to all facilities informing them of the receipt of their bills and clarifying any issues with the bills to eliminate any form of ambiguity.
• Ensure prompt conflict/ grievance resolution with providers through a standard conflict resolution working tool to be developed and approved by the Management.
• Investigate and report any incident of abuse, neglect or maltreatment of enrollees immediately to the Management for appropriate actions to be taken.
• Follow up on enrollees on admission in order to evaluate and document their progress and possibly assist the care team with developing and accessing health interventions.
• You are expected to regularly ensure the satisfaction of all our enrollees, as you are expected to regularly troubleshoot and promptly attend to all their enquires and needs, most especially cascading of their chosen facilities on a monthly basis and the production enrollees’ identification cards
• Forward payment advice to all facilities whose bills were settled on a regular basis to completely eliminate the confusion that emanates from lack of settlement of bills by the HMO.
• Actively participate in the inspection and re-inspection of health care facilities to ensure the sustainability of identified set of standards.
• Actively engage in the proper and regular sensitization of all existing enrollees for good understanding of the workings of health insurance.
• Participate in case management through scheduled and unscheduled visitation to enrollees on admission.
• Ensure that received bills are promptly vetted and passed to the appropriated authority for necessary action as pilling up of bills is a grievous offence in this company.

Requirements/Skills

• Must be a registered nurse.
• Min of 5 years’ experience as a Quality Assurance Nurse.
• Ability to work harmoniously with others.
• Customer management
• Ownership mindset
• Intrapreneurial
• Teamwork
• Collaboration skills
• Good communicator
• Solution-provider
• Analytical in thinking and approach