Job Openings at Ayara Ibile Limited

Job Summary

• We are hiring Customer Service Representatives to manage customer queries and complaints.
• You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Take customer orders and ensure they are appropriately sent to the Operations Staff and sent to the group chat.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our Product Services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc, HND, OND, NCE and other qualifications. Male and Female with working experience, fast learning and proactive ready to work attitude and ability.
• Min. Years of Experience: 1 - 5 years
• Ability to work as part of a team
• Result driven as this is a high-performance, output environment
• Ability to self-manage and self-motivate- must be a self-starter
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Self-motivated and delivering quality work and is proactive
• Ability to self-manage and self-motivate. Must be a self-starter
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Should be a resident of Lagos state ONLY!

Application Closing Date
30th November, 2023.

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Description

• We are looking for a reliable Office Assistants (2) responsible for performing janitorial, cleaning and tidying tasks as well as running important errands at our Yaba (Offices in Lagos. Young Male and Female who are agile and proactive can apply for the role
• Do note that this role is for individuals with a minimum of an SSCE / NECO, Diploma Certificate or a maximum of OND qualifications (B.Sc and other Higher qualifications will NOT be considered). This is role for Office Assistants and NOT Executive Assistant.

Responsibilities

• Maintain regular cleaning of the office and office equipment
• Handle organizational and minor clerical support task
• Monitor and maintain office supplies.
• Perform work-related errands as requested within and outside the office premises
• Calling for repairs and monitoring equipment artisans
• Resolve office-related malfunctions and respond to requests or issues
• Perform other assignments as necessary to ensure that the office runs properly

Job Requirements

• Strictly minimum of an SSCE / NECO, Diploma Certificate or OND qualification (BSC and other Higher qualifications will NOT be considered)
• Neatness
• Punctuality
• Attention to details
• Experience as an office assistant will be an advantage
• Excellent organisational and time management skills
• Good written and verbal communication skills
• Must reside in Lagos only (Preferably those residing in areas close to Yaba)
• Good and effective communication skills (Speaking, Listening & Writing)

Application Closing Date
6th December, 2023.

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Job Description

• The Admin Executive works to coordinate business and administrative operations and activities within and outside the office for effective service delivery.
• This role is for competitive, energetic, entrepreneurial, resilient, passion-driven, tenacious, and proactive and one who needs little or no supervision to get the job done. This role reports directly to the CEO

Responsibilities

• Working with our HR Manager to ensure the smooth running of all administrative functions in the company
• Planning and coordinating administrative procedures and systems and devising ways to streamline processes
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Ensure Customer Service Agents/Representatives respond to customer requests or complaints in a timely and professional manner.
• Managing and coordinating operations of our field executives to ensure operational compliance at all times
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Keep records of company activities, its personnel, contractors, partners, equipment, and assets.
• Ensure compliance with set goals, tasks, policies, and requirements by company staff
• Monitor and maintain contacts and relations with partners, clients, government, and trade union representatives.
• Relate with all outlets directly and through outlet coordinators for reports on daily sales
• Identify potential customer needs and opportunities to grow the business.
• Carry out all other general administrative tasks within the Company.
• Creating, updating, and maintaining records and databases
• Maintain basic accounting records
• Initiating and monitoring monthly, quarterly, and yearly performance management systems and processes
• Other detailed job descriptions would be fully outlined to the two chosen candidates

Required Qualifications

• Minimum of OND, BSc, HND, NCE and other qualifications can also apply
• Proven 1-3 years of experience as Operations/Admin Officer
• Basic to fair knowledge in Accounting and Book-keeping will be a good advantage for the successful candidate
• In-depth understanding of office management procedures and departmental policies
• Proficient in MS Office, Google workspace.
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Good interpersonal skills
• A team player with leadership skills
• Customer service Orientation.
• Other Competencies / Abilities / Skills Required:
• Ability to work with managers to assess complex issues pragmatically.
• Ability to define problems, establish facts, analyze situations and make decisions.
• Ability to interact with and lead employees at various levels.
• Strong understanding of confidentiality as it relates to HR / Admin.
• Position is preferably for Male applicants
• You must be residing in Lagos to apply.

Remuneration
Salary plus other benefits.

Application Closing Date
18th December, 2023.

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Job Summary

• We are looking for result-driven Marketing and Sales Executives with excellent interpersonal skills to work actively in our company with expertise in Logistics and delivery, Food Branding and distribution, ICT Solutions and Real Estate Property industries with the ability to drive sales in a competitive market.
• You will provide complete solutions to customers in order to boost top-line revenue growth, and customer acquisition levels under the leadership of our Marketing and Sales Manager

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's local and global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress
• Represent the company effectively with comprehensive knowledge of our offerings
• Research consumer needs and identify how our solutions address them
• Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts

Requirements

• Minimum Qualification: OND / Diploma / NCE
• 1 - 3 years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Good leadership ability
• Motivational speaking experience
• Proven success rate at levels above sales quota
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state, otherwise it would be automatically be rejected
• Maximum Age limit of 35 years.

Remuneration and Employment Package

• Basic Salary plus Commission
• Hybrid working structure onsite and off-site
• Working tools, training and superb mentorship for better performance
• Health Insurance (HMO) within 6 months to One Year of Being Employed
• 13th Month Salary based on real-time performance
• Ocassiona/Regular Lunch package within 1st 3 months on the job
• Periodical Promotions along with salary increments every 3 to 6 months.

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Job Summary

• Ayara Ibile is on a mission to revolutionise Business To Market in Nigeria, Africa and the world at large. With viable product services ready to be unleashed into th market, Ayara seeks a Performance Marketing Manager to work with its team of highly driven staff/contractors/Artisans along with the Sales & Marketing team. The brand is progressive, pioneering, bold, people-powered.
• The company culture is goal-driven, promotes progress over perfection, self-improvement oriented, encourages out-of-box thinking, is collaborative, and hard-working.

About The Role

• We are looking to hire a Performance Marketing Manager to oversee and manage the performance marketing initiatives of the company.
• This includes developing and executing strategies to improve website traffic, conversion rates, and ROI. If you are interested in using systematic ways to test and can generate innovative ideas to grow sales, we would like to meet you.

Responsibilities

• Market Research: Analyze market trends, customer preferences, and competitors to make informed decisions.
• Strategic Planning: Develop marketing strategies and set goals to achieve the company's objectives.
• Product Development: Collaborate with product teams to ensure products meet customer needs and are effectively marketed.
• Advertising and Promotion: Oversee advertising campaigns, PR efforts, and promotional activities to reach the target audience.
• Budget Management: Allocate and manage budgets for marketing activities, ensuring cost-effectiveness.
• Team Leadership: - Recruit sales representatives, set objectives, train and coach them, and monitor their performance and coordinate marketing teams, delegating tasks and providing guidance.
• Data Analysis: Use data and analytics to measure the effectiveness of marketing campaigns and make data-driven decisions.
• Brand Management: Maintaining and enhancing the company's brand image is a crucial responsibility.
• Digital Marketing: In today's digital age, oversee online marketing strategies, including social media and email campaigns.
• Customer Relationship Management: Building and maintaining strong customer relationships is essential for long-term success.
• Market Expansion: Identifying opportunities for market expansion and growth.
• Compliance and Ethics: Ensuring marketing practices comply with legal and ethical standards is vital.
• Your role as Marketing manager is essential to ensure for driving the company's success by effectively promoting products or services to the right audience.

Requirements

• Minimum academic qualification of B.Sc Degree in Marketing or a related field
• Marketing manager (2 - 5 years) experience
• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across-channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement.

Remuneration and Employment Package

• Basic Salary plus Commission
• Hybrid working structure - onsite and off-site
• Working tools, training and superb mentorship for better performance
• Health Insurance (HMO) within 6 months to One Year of Being Employed
• 13th Month Salary based on real-time performance
• Ocassiona/Regular Lunch package within 1st 3 months on the job
• Periodical Promotions along with salary increments every 3 to 6 months.

Application Closing Date
5th December, 2023.