Job Openings at DreamWorks Integrated System Limited

Job Description:

• Dreamworks Integrated System Limited is seeking a dedicated and detail-oriented Technical Support Officer to join our team.
• This role is designed to support the Technical Support Engineer in providing high-quality technical assistance to our customers and ensuring smooth operation of our technical support services.

Responsibilities:

Customer Support:

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Provide basic troubleshooting and problem-solving assistance to customers.

Technical Assistance:

• Assist the Technical Support Engineer in diagnosing and resolving hardware and software issues.
• Follow established procedures for troubleshooting and escalating complex technical issues to senior team members.

Documentation:

• Maintain accurate records of customer interactions and technical issues in the support ticketing system.
• Assist in creating and updating technical documentation, FAQs, and knowledge base articles.

System Monitoring:

• Monitor system performance and alert the Technical Support Engineer of any potential issues.
• Assist in performing routine maintenance tasks and system updates as directed.

Training and Development:

• Participate in training sessions to enhance technical knowledge and customer service skills.
• Stay up-to-date with new technologies, products, and industry trends relevant to the company's offerings.

Team Collaboration:

• Work closely with the Technical Support Engineer and other team members to resolve customer issues efficiently.
• Provide feedback and suggestions for improving support processes and customer satisfaction.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Previous experience in a technical support or customer service role is preferred but not required.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Proficiency in using support ticketing systems and basic office software.

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Job Summary:

• The Head of Customer Service is responsible for leading and managing the customer service department to ensure a high level of customer satisfaction and loyalty. This role involves developing and implementing customer service policies and procedures, managing a team of customer service representatives, and continuously improving the customer experience.

Key Responsibilities:

Leadership and Management:

• Oversee the daily operations of the customer service department.
• Lead, mentor, and develop a team of customer service representatives and managers.
• Set performance goals and objectives for the team and monitor progress.
• Conduct regular performance reviews and provide feedback and coaching.

Customer Service Strategy:

• Develop and implement customer service policies, procedures, and standards.
• Create and execute strategies to enhance customer satisfaction and retention.
• Analyze customer feedback and data to identify areas for improvement.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to align customer service efforts with company goals.

Operations and Efficiency:

• Ensure the efficient and effective handling of customer inquiries, complaints, and issues.
• Implement and manage customer service technologies and tools (e.g., CRM systems).
• Develop and monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Continuously assess and improve processes to enhance productivity and customer experience.

Customer Experience:

• Foster a customer-centric culture within the organization.
• Handle escalated customer issues and complaints promptly and effectively.
• Monitor and analyze customer service metrics to ensure high performance.
• Implement initiatives to gather and use customer feedback to improve products and services.

Training and Development:

• Develop and deliver training programs for customer service staff.
• Ensure the team is knowledgeable about the company’s products and services.
• Stay up-to-date with industry trends and best practices in customer service.
• Reporting and Analysis:
• Prepare and present regular reports on customer service performance to senior management.
• Use data and analytics to drive decision-making and strategy formulation.
• Identify trends and patterns in customer behavior and feedback.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. A Master’s degree is a plus.
• Experience: 7-10 years of experience in customer service, with at least 5 years in a leadership role.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.
• Proficiency in customer service software and tools (e.g., CRM systems).
• Strong problem-solving and analytical abilities.
• Certifications: Relevant certifications in customer service management are a plus.

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Job Description:

• Dreamworks Integrated System Limited is seeking a talented and dynamic Communications Specialist to join our team.
• The ideal candidate will be responsible for creating, implementing, and overseeing communications programs, both internal and external, that effectively describe and promote the organization and its products.

Responsibilities:

Develop and Implement Communication Strategies:

• Create and execute comprehensive communication plans that align with company goals and objectives.
• Develop strategic messaging for various audiences, including customers, employees, stakeholders, and the media.
• Content Creation:
• Write, edit, and produce high-quality content for various platforms, including press releases, articles, newsletters, social media posts, and the company website.
• Ensure all content is consistent with the company’s brand voice and guidelines.

Internal Communications:

• Develop and manage internal communication programs to keep employees informed and engaged.
• Produce internal newsletters, memos, and other communication materials.

Media Relations:

• Build and maintain relationships with media contacts.
• Prepare and distribute press releases, and coordinate media requests and interviews.

Social Media Management:

• Manage the company’s social media presence, including content creation, scheduling, monitoring, and engagement.
• Develop social media strategies to increase engagement and brand awareness.

Event Planning and Coordination:

• Plan and coordinate company events, product launches, and other promotional activities.
• Ensure all events and activities are effectively communicated and well-publicized.

Crisis Communication:

• Develop and implement crisis communication plans.
• Act as a spokesperson and handle media inquiries during crisis situations.

Market Research and Analysis:

• Conduct market research to stay up-to-date with industry trends and competitor activities.
• Analyze communication metrics and provide insights and recommendations for improvement.

Requirements:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Minimum of 2 years of experience in communications, public relations, or a related role.
• Excellent written and verbal communication skills.
• Strong understanding of media relations and social media management.
• Proven ability to create engaging and high-quality content for various platforms.
• Experience with crisis communication and handling media inquiries.
• Strong organizational and project management skills.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Proficiency in using communication tools and software, including Microsoft Office Suite, social media management tools, and content management systems.
• Strong interpersonal skills and the ability to build relationships with stakeholders, media, and team members.

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Job Summary:

• The Technical Engineer is responsible for providing technical expertise and support for  products and services.
• This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

• Provide technical support to customers and internal teams via phone, email, and on-site visits.
• Diagnose and troubleshoot hardware and software issues.
• Document and track issues, resolutions, and maintain a knowledge base for future reference.
• Collaborate with other engineers and developers to resolve complex technical problems.

Design and Development:

• Participate in the design and development of new products and features.
• Create detailed technical specifications and design documents.
• Conduct feasibility studies and cost-benefit analysis for new projects.
• Develop prototypes and conduct testing to ensure functionality and performance.

Implementation and Maintenance:

• Oversee the installation and configuration of hardware and software solutions.
• Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
• Monitor system performance and address any issues that arise.
• Develop and implement strategies for system improvements and optimizations.

Project Management:

• Lead or participate in technical projects from conception to completion.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Provide regular updates and reports on project status to management.
• Ensure all project documentation is complete and accurate.

Customer and Team Training:

• Develop and deliver technical training sessions for customers and internal teams.
• Create user manuals, guides, and other technical documentation.
• Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.

Qualifications:

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience: 3-5 years of experience in a technical engineering role.

Skills:

• Strong problem-solving and analytical skills.
• Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
• Familiarity with hardware components and network systems.
• Excellent communication and interpersonal skills.
• Ability to read and interpret technical drawings and schematics.
• Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.

Attributes:

• Detail-oriented with a strong focus on quality.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proactive and willing to take initiative.
• Ability to handle multiple tasks and prioritize effectively.

go to method of application »

Job Description:

• Dreamworks Integrated System Limited is seeking a dedicated and detail-oriented Technical Support Officer to join our team.
• This role is designed to support the Technical Support Engineer in providing high-quality technical assistance to our customers and ensuring smooth operation of our technical support services.

Responsibilities:

Customer Support:

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Provide basic troubleshooting and problem-solving assistance to customers.

Technical Assistance:

• Assist the Technical Support Engineer in diagnosing and resolving hardware and software issues.
• Follow established procedures for troubleshooting and escalating complex technical issues to senior team members.

Documentation:

• Maintain accurate records of customer interactions and technical issues in the support ticketing system.
• Assist in creating and updating technical documentation, FAQs, and knowledge base articles.

System Monitoring:

• Monitor system performance and alert the Technical Support Engineer of any potential issues.
• Assist in performing routine maintenance tasks and system updates as directed.

Training and Development:

• Participate in training sessions to enhance technical knowledge and customer service skills.
• Stay up-to-date with new technologies, products, and industry trends relevant to the company's offerings.

Team Collaboration:

• Work closely with the Technical Support Engineer and other team members to resolve customer issues efficiently.
• Provide feedback and suggestions for improving support processes and customer satisfaction.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Previous experience in a technical support or customer service role is preferred but not required.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Proficiency in using support ticketing systems and basic office software.

go to method of application »

Job Summary:

• The Sales and Retention Officer is responsible for driving sales growth and retaining customers by developing and maintaining strong relationships with clients. This role involves identifying new sales opportunities, managing existing accounts, and ensuring customer satisfaction tminimize churn.

Key Responsibilities:

Sales Duties:

• Identify and pursue new sales opportunities through various channels (e.g., cold calling, networking, referrals).
• Conduct product presentations and demonstrations tpotential clients.
• Develop and deliver sales proposals and negotiate contracts with clients.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Maintain a pipeline of potential clients and update CRM software regularly.
• Collaborate with marketing talign on strategies and campaigns tgenerate leads.

Retention Duties:

• Develop and implement retention strategies treduce customer churn.
• Regularly contact existing clients tensure their satisfaction with products/services.
• Address customer concerns and complaints promptly and effectively.
• Analyze customer feedback and market trends timprove service offerings.
• Prepare and present retention reports tmanagement.
• Conduct periodic reviews with clients tidentify additional needs and upsell opportunities.

Relationship Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for customers and address their needs effectively.
• Work closely with internal teams (e.g., Customer Service, Product Development) tensure consistent and high-quality customer service.

Data and Reporting:

• Track and report on sales and retention metrics.
• Provide regular updates and forecasts tmanagement.
• Utilize CRM tools tmanage customer information and sales activities.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Experience: 2-5 years of experience in sales and customer retention roles.

Skills:

• Strong communication and interpersonal skills.
• Proven ability tmeet and exceed sales targets.
• Excellent negotiation and presentation skills.
• Analytical skills tassess sales and retention data.
• Proficiency in CRM software and Microsoft Office Suite.

go to method of application »

Job Summary:

• The Technical Engineer is responsible for providing technical expertise and support for  products and services. This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

• Provide technical support to customers and internal teams via phone, email, and on-site visits.
• Diagnose and troubleshoot hardware and software issues.
• Document and track issues, resolutions, and maintain a knowledge base for future reference.
• Collaborate with other engineers and developers to resolve complex technical problems.

Design and Development:

• Participate in the design and development of new products and features.
• Create detailed technical specifications and design documents.
• Conduct feasibility studies and cost-benefit analysis for new projects.
• Develop prototypes and conduct testing to ensure functionality and performance.

Implementation and Maintenance:

• Oversee the installation and configuration of hardware and software solutions.
• Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
• Monitor system performance and address any issues that arise.
• Develop and implement strategies for system improvements and optimizations.

Project Management:

• Lead or participate in technical projects from conception to completion.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Provide regular updates and reports on project status to management.
• Ensure all project documentation is complete and accurate.

Customer and Team Training:

• Develop and deliver technical training sessions for customers and internal teams.
• Create user manuals, guides, and other technical documentation.
• Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.

Qualifications:

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience: 3-5 years of experience in a technical engineering role.

Skills:

• Strong problem-solving and analytical skills.
• Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
• Familiarity with hardware components and network systems.
• Excellent communication and interpersonal skills.
• Ability to read and interpret technical drawings and schematics.
• Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.

Attributes:

• Detail-oriented with a strong focus on quality.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proactive and willing to take initiative.
• Ability to handle multiple tasks and prioritize effectively.

go to method of application »

Job Summary:

• The Technical Engineer is responsible for providing technical expertise and support for  products and services. This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

• Provide technical support to customers and internal teams via phone, email, and on-site visits.
• Diagnose and troubleshoot hardware and software issues.
• Document and track issues, resolutions, and maintain a knowledge base for future reference.
• Collaborate with other engineers and developers to resolve complex technical problems.

Design and Development:

• Participate in the design and development of new products and features.
• Create detailed technical specifications and design documents.
• Conduct feasibility studies and cost-benefit analysis for new projects.
• Develop prototypes and conduct testing to ensure functionality and performance.

Implementation and Maintenance:

• Oversee the installation and configuration of hardware and software solutions.
• Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
• Monitor system performance and address any issues that arise.
• Develop and implement strategies for system improvements and optimizations.

Project Management:

• Lead or participate in technical projects from conception to completion.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Provide regular updates and reports on project status to management.
• Ensure all project documentation is complete and accurate.

Customer and Team Training:

• Develop and deliver technical training sessions for customers and internal teams.
• Create user manuals, guides, and other technical documentation.
• Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.

Qualifications:

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience: 3-5 years of experience in a technical engineering role.

Skills:

• Strong problem-solving and analytical skills.
• Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
• Familiarity with hardware components and network systems.
• Excellent communication and interpersonal skills.
• Ability to read and interpret technical drawings and schematics.
• Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.

Attributes:

• Detail-oriented with a strong focus on quality.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proactive and willing to take initiative.
• Ability to handle multiple tasks and prioritize effectively.