Job Openings at Lorache Group

Location: Lagos Mainland, Lagos

Responsibilities

• Create content and engaging ideas for online campaigns
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer’s issues and follow problems through to resolution.
• Set a clear goal and deploy strategies focused towards that mission
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities.

Requirements

• BS Degree in related field
• Proven working experience as a customer service manager
• Flair for Digital communication
• Excellent knowledge of Social Media
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Candidate must reside in Lagos Mainland.

Salary

• N50,000 on a monthly basis.

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Job Summary
 Revenue Assurance

• To support and deliver in the execution of the cost and revenue assurance for all products and services relating to all the revenue streams
• Production and analysis of end to end reconciliation from source, though to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
• To develop, improve and support automation and efficiency of all required business process and revenue assurance models for all products and services related to all revenue streams
• To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
• Analyze and report clearance of exceptions from all provisioning and billing systems
• To provide comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks.
• Support in fraud management control frame work for reducing fraud activities
• Prepare and submit monthly report on the activities carried out
• Perform any other duties assigned

Internal Audit

• Assist in analyzing existing process and strengthen the same
• Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• Assist in reviewing the reliability and integrity of financial information and the means used to identify, measure, classify and report such information.
• Prepare and present reports that reflect audit’s results and document process
• Follow up on action points for effective closure and documenting the same.
• Conducting surprise checks and report on the various activities
• Identify control / procedural variances and recommend risk aversion measures and cost savings.
• Prepare and submit monthly report on the activities carried out
• Perform any other duties assigned. e and submit monthly report on the activities carried out
• Perform any other duties assigned.

Key Requirements

• Minimum 3 to 4 years of similar role within financial environment, technology, telecom or financial sector
• Chartered Accountant ACA or ACCA
• Attention to detail and financial impact
• Willingness to keep hands on clay
• Very strong analytical and problem-solving skills
• Good communication skills
• Good and positive attitude.
• Well versed with MS office especially with Microsoft Excel and Microsoft Access. Knowledge of SQL shall be an added advantage
• Dedicated and self-motivated able to communicate to all levels and influence change, results driven
• Ability to manipulate large amounts of data and to compile detailed reports
• High attention to detail and excellent analytical skills