Job Openings at NewGlobe

About the Role

• NewGlobe has been data-driven from its inception, using a build-measure-learn approach to all aspects of service delivery. As a scale model business, we have an unprecedented opportunity to bring statistical power to all aspects of an educational operation, from the academics team using randomised controlled trials to validate the best teaching methods to the schools team understanding which factors contribute to teacher turnover to operational teams striving to improve our service delivery efficiency.
• However, we have reached an inflection point where we need to take our data game to the next level. Instead of just providing data to our various departments, we need to start bringing to bear more sophisticated techniques to unlock the potential of our significant data sets. While we collect tens of thousands of data points every term from each of our academies – from the time spent on each page of a lesson to the billing and payment history of every pupil – we are yet to fully realise the potential energy of these data sets. To realise that potential, we need to ensure that the results we’re surfacing are airtight.
• We’re in the process of building our Business Intelligence team in Lagos, Nigeria, alongside our other tech teams. The QA Engineer, Business Intelligence role will contribute to the front end of that transformation, ensuring our data aggregation processes are robust, scalable, and ready for whatever we dream up next.

What You Will Do 

• Collaborate with team members and business stakeholders to define acceptance criteria for business intelligence projects, including participation in the design and estimation of new software to ensure that testing is not an afterthought
• Create and execute testing plans that include an appropriate combination of manual and automated testing, carefully reporting issues using structured tools and standards
• Go deep on data analysis, ensuring that we’re not satisfied with just ticking the box on the “happy path” defined by developers, but also that unexpected or irregular cases are probed and resolved - to go further than just what is articulated to what is desired (by the business)
• Evangelise a culture of automation and repeatability across business intelligence projects, especially when it comes to testing ETL processes (e.g. data setup, asserting on loading results) and reports (asserting on results); but also generally for the way BI software is deployed
• Participate in the design, rollout, and use of monitoring tools in order to identify and resolve issues and ensure continuous integration of data into warehouses
• Contribute to the effective data governance of business data, including data quality, data management, data policies, business process management, and risk management surrounding the handling of business data
• Provide technical support to diagnose issues raised related to Business Intelligence
• Carry out regression testing when changes are made to fix defects

What You Should Have

• Bachelor's degree in Computer Science or a related degree, with strong academic performance
• At least 4 years of hands on experience in BI testing (ETL, reporting)
• Passion for the power of Business Intelligence to impact core business operations
• A quick mind, a willingness to learn, and a deep-seated curiosity
• Familiarity with Microsoft technologies, especially Microsoft SQL Server, T-SQL, SSIS, and SSRS (current systems); but also interested in learning, along with the team as our data grows exponentially, about Big Data solutions (a few example of technologies we will be using: BigQuery, AirByte, DataFlow, ApacheBEAM, DBT)
• Functional understanding of data warehouse design and dimension modeling (star schemas, snowflakes, etc)
• Working knowledge of ETL processes
• Familiarity with version control; exposure to continuous delivery and automated testing a plus
• Experience or interest in results-driven, lean/agile environments
• Ability to prioritize and execute tasks in a fast paced and demanding environment
• Good communication skills

What We Offer

• The opportunity to make a difference for children every day at a proven, internationally recognized, mission-driven company.
• Flexible hybrid working arrangement.
• Take the lead and help us grow our engineering team
• The opportunity to work on challenging and innovative projects

go to method of application »

About The Role

• We have reached an inflection point where we need to take our data game to the next level. Instead of just providing data to our various departments, we need to start bringing to bear more sophisticated techniques to unlock the potential of our significant data sets. While we collect hundreds of thousands of data points every day from each of our programmes – from the time each teacher spends on each page of every lesson to every pupil’s answer to every question of every assessment – we are yet to fully realise the potential energy of these data sets.
• On a technical level, this shift means moving beyond traditional approaches to data engineering, replacing ETL batch processing and data warehousing with event-driven real-time data pipelines and a distributed data mesh ; on an organisational level, it means reimagining business intelligence as a skill set embedded in our cross-functional delivery teams, not as a separate team with separate priorities and timelines. And it also means transforming the ways that we expose the data to our users, providing richer, more actionable interfaces.
• The Senior Engineer will help to lead the charge on this transformation, bringing experience to bear, both on the systems themselves, as well as mentoring and developing other team members.
• This role reports to the Business Intelligence Lead, but will routinely be embedded in cross-functional delivery teams, working collaboratively to deliver our next generation data products.

What You Will Do

• Build next generation event-driven data processing pipelines that cleanse, enrich, and aggregate a range of different data sets as part of a globally distributed and cross-functional software development organisation
• Deploy these data pipelines in line with continuous delivery practices and principles
• Improve the scalability, stability, accuracy, and efficiency of our existing data platform - it’s not all just green field!
• Develop and mentor other members of the business intelligence department
• Monitor our data platforms in order to identify and resolve issues and ensure high-availability of data insights
• Communicate with stakeholders to develop requirements, implement solutions, and collaborate on rollouts

What You Should Have

• 5+ years of enterprise work experience in business intelligence, data engineering, and advanced analytics
• 2+ years of commercial, enterprise experience building data pipelines using Apache Spark and Python (future platform). Familiarity using these tools to consume data from RabbitMQ or Kafka is a plus.
• Experience with one or more types of NoSQL databases and data lakes
• Comfort with version control and continuous delivery
• Familiarity with relational databases, ETL, and reporting tools. Preference for Microsoft technologies (we currently use Microsoft SQL Server 2016/2019, SSIS, and SSRS)
• Fluency with warehouse design and dimension modelling (star schemas, snowflakes, etc)
• Experience or interest in results-driven, lean/agile environments
• Basic DBA skills
• Ability to prioritize and execute tasks in a fast-paced environment

What We Offer

• The opportunity to make a difference for children every day at a proven, internationally recognized, mission-driven company.
• Flexible hybrid working arrangement.
• Take the lead and help us grow our engineering team
• The opportunity to work on challenging and innovative projects

go to method of application »

About The Role

• NewGlobe has been data-driven from its inception, using a build-measure-learn approach to all aspects of service delivery. As a scale model business, we have an unprecedented opportunity to bring statistical power to all aspects of an educational operation, from the academics team using randomised controlled trials to validate the best teaching methods to the schools team understanding which factors contribute to teacher turnover to operational teams striving to improve our service delivery efficiency.
• However, as the size and complexity of our business has grown, we now want to bring in someone who can lead our efforts to consolidate and standardise our reporting capabilities, establishing a fully realised data warehouse and associated data marts, introducing continuous delivery practices, and partnering with key stakeholders to evolve our data offerings even further. To do this will require someone who can thrive in an environment of “build the airplane while flying it” - ensuring that we’re simultaneously responsive to the short term needs of the business and also looking to invest in the long term health and evolution of the platform.
• The Business Intelligence engineer will be part of the newly formed Business Intelligence team that will focus on creating and maintaining the Analytical Dashboards used across our company.

What You Will Do

• Contribute to the effective data governance of business data, including data quality, data management, data policies, business process management, and risk management surrounding the handling of business data
• Manage day to day intake of BI requests, including stakeholder engagement, requirements gathering, prioritisation, and ultimately execution.
• Communicate with business and outside actors to develop requirements for new analytical capabilities
• Build and maintain data ETL pipelines that read from heterogeneous data sources
• Improve the scalability, stability, accuracy, and efficiency of our existing data systems
• Monitor operations on data warehouse servers in order to identify and resolve issues and ensure continuous integration of data into warehouses
• Lead the BI team, providing support for the team members in their daily tasks, prioritising work as required by the business objectives and ensuring team engagement and wellbeing
• Provide performance management for BI team - e.g. ensuring everyone in the team has clear objectives, support team members through they year to reach their goals and provide performance feedback

What You Should Have

• Expertise with core Microsoft data platform, especially Microsoft SQL Server 2019, SSIS, and SSRS
• Fluency with warehouse design and dimension modelling (star schemas, snowflakes, etc)
• Passion for Business Intelligence Development across a variety of tools and technologies
• Basic DBA skills (though we do have a separate DBA team)
• Familiarity with version control, continuous delivery, and test driven development is a bonus
• Understanding of NoSQL databases and unstructured data is a bonus
• Ability to prioritise and execute tasks in a fast paced environment
• Experience or interest in results-driven, lean/agile environments
• Relevant previous experience as a data engineer/BI Lead of 4-5 years

go to method of application »

About The Role

• We are seeking a full-time Policy Writer to join our global team. We are looking for someone eager to work with colleagues from across NewGlobe —and M&E more specifically— to produce internal and external reports, and other pedagogically-rich written content for a range of stakeholders, based on the ongoing original research from which the M&E team is conducting continuously.
• Our ideal candidate will have experience of writing technically in the field of education. They will combine excellent writing with a proven ability to understand and interpret research and policy analysis, taking pride in attention to detail. A keen sense of ownership, speedy execution, and determination are a must.
• The M&E Policy Writer should be willing to work in Lagos, Nigeria. The M&E Policy Writer will report to the Senior Research Fellow, M&E.

What You Will Do

• Plan, develop and write a range of reports and other written content based on M&E studies of NewGlobe’s pioneering work in the development and implementation of cutting edge pedagogy and education technology.
• Collaborate with data analysts and other team members to understand technical analyses and extract the most compelling facts.
• Provide technical writing and review of project materials in a quick, efficient manner.
• Learn about quantitative research methods and impact evaluations, in a way that helps the writer improve the clarity and accuracy of their outputs.
• Peer-edit and proofread other Policy Writers’ work to ensure that high-quality products are being consistently delivered.
• Undertake ad hoc writing projects as necessary.
• Collaborate with NewGlobe’s Creative department to create impactful visualisations of the content that Policy Writers produce.
• Liaise with colleagues in a matrixed structure to ensure that you are aware of all relevant programmatic developments that should be included in M&E reports.
• Other duties as required by the Directors and VP of M&E, and C-level executives.
   

What You Should Have

• A Bachelor’s degree in a social science, humanities, literature, writing, editing, copyediting, journalism, science communications, or similar field.
• A graduate degree in either an education or writing-related field is desirable.
• At least 1-2 years of work experience where writing entailed a significant portion of the job responsibilities. Writing experience for an education or development org is a plus.
• Familiarity with quantitative research. At a minimum, the candidate should have a frank openness to learn and develop some expertise in this area, but the ideal candidate will be comfortable interpreting and describing research methods and results.
• Outstanding skills in persuasive writing and the ability to present technical ideas in a concise manner for a nontechnical audience
• Superior written and verbal communication skills, with a keen eye for detail
• Willingness to work with teams whose members are based in different locations around the world, which might require occasional flexibility in scheduling meetings to accommodate different time zones and deadlines
• Proven ability to learn quickly and understand complex topics
• Familiarity with issues related to the education sector a plus
• Proven ability to work independently, as well as part of a team
• Proven ability to prioritise and organise own workload effectively and efficiently and meet deadlines
• A robust, confident, can do attitude.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organised and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details.
• A creative problem-solver – NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A self-starter– You are able to work independently, complete tasks on or ahead of schedule, and take the initiative to explore additional improvements and seek new resources.
• A relationship-builder – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A curious investigator – You ask “why” a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the wo