Job Openings at RightCom

• We are looking for a talented PR & Communications Manager who is passionate and detail-oriented to build and lead the PR & Comms team to grow recognition of RightCom as the leading customer experience management company in Africa by improving business impact for our customers and leveraging the extensive knowledge of our teams.

Responsibilities:

• Develop and implement a comprehensive PR communications strategy that aligns with the organization’s objectives
• Plan and execute PR and media relations campaigns to promote the organization’s brand
• Manage all external comms responsible for fostering positive relationships with key stakeholders
• Lead & evaluate PR agencies: PR comms calendar, comms opportunities, PR campaigns
• Collaborate with senior leaders and department heads to ensure consistent messaging across all channels
• Manage crisis communications and serve as a spokesperson for the organization when needed
• Monitor key debates and identifying story opportunities as well as potential issues
• Organize media events and media attendance at events and conferences;
• Supervise the active monitoring of the company’s reputation
• Showcase the success and demonstrate the value of PR to the business.
• Manage the budget for the PR communications department and ensure that resources are used effectively
• Encourage sharing of best practice between countries

Qualifications:

• Bachelor’s degree in marketing, communications, journalism, or a related field
• 4+ years PR & comms experience (either PR agency and in-house experience)
• Solid understanding of the Nigeria and Africa media landscape
• Experience working with international teams, or on global PR comms
• Excellent command of the English language and preferably excellent command of the French language
• Advanced computer literacy is required.
• Excellent communication, writing, and presentation skills—you thrive on the details and the big picture too
• Experience collaborating effectively on campaigns with stakeholders across multiple teams & managing PR agencies
• Experience with media and community events
• Strong international media network experience and networking attitude
• Ability to find/review ambassadors, and spokespeople and brief/craft messaging for them is a plus

What we offer:

• Probably the best employee experience
• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• Hybrid position with frequent travels around Africa mainly in our operating countries

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• We are looking for a talented Content marketing and community manager to build and grow our platform for more cx conversations in Africa.

Responsabilities

• Engage with our visitors and prospects (live chat, marketing automation)
• Produce high-quality content to educate our audience, primarily executives, middle managers, and sales reps (product videos, guides, infographics, blog posts)
• Interact with external channels (social networks, news site and forum), press relations
• Organize virtual events, meetings, etc.
• Increase our weekly presence on LinkedIn, Instagram, Twitter, with high quality content
• Organically grow our follower count by engaging the wider community on social media, participating in group/community conversations where exposure of our brand or sharing thought leadership can attract quality followers to our pages
• Work closely with the website developer to update the website with quality content and landing pages that help convert leads into buyers
• Collaborate with digital media houses to publish our press release and blog posts
• Create in partnership with a selective press house new content related to the customer experience as a guest editor
• Find creative ways to grow our newsletter on a monthly basis (20% MoM growth) mainly from Ghana, Nigeria and Kenya.

Preferred qualifications

• Autonomous, quick learner (there are many areas to learn related to experience management)
• Good copywriter (content is king). We are a technology company building a customer experience management platform.
• You must have an interest in this market.
• Proven work experience as a content marketer
• Understanding web publishing requirements
• Editorial mind with an ability to predict audience preferences
• Hands-on experience with SEO and web traffic metrics
• Expertise in social media platforms
• Project management skills and attention to detail
• Bachelor’s degree in marketing, journalism or a relevant field
• 3+ years of experience in digital marketing