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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Requirements
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
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Purpose of the Job
- Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
- Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
- This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.
Expected Key Results
- Delivery of wireline network infrastructure plans and designs.
- Delivery of wireless network infrastructure plans and designs.
- Project Management
- Co-ordinates across despaired parties to deliver value.
- Asset Management
- Direct development of team members.
Educational Qualifications & Functional Skills
- Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
- A Master’s Degree in Engineering/MBA would be an added advantage.
- Knowledge or experience with GPON, FTTh, radio and transmission technologies.
- Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc).
- Excellent communication and presentation skills.
- Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
- A CFOT with emphasis on FTTh Technologies certification will be an added advatage. Other certifications in networking and project management would be an added advantage.
Work Experience:
- At least 10 years experience within the telecoms space.
- Experience in turnkey microwave radio planning design and build.
- Experience in fiber outside plant (OSP) planning and design lifecycle.
- Should be conversant with building and maintaining wireless networks.
- Competent in the use of computer productivity tools.
- Conversant with the use of GIS and CAD Tools to implement designs.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
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Purpose of the Job
- The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.
Expected Key Results
- Monitor performance
- Measure performance against company’s defined competences.
- Reporting
- Software Management
- Knowledge transfer
- Workforce Development
- Productivity Measurement
Educational Qualifications & Functional Skills
- Minimum of 2.2 / Upper Credit Bachelor's Degree in Human Resources, Social Science, Arts & Humanities and other related field.
- Best practices relating to employee performance management.
- Sound knowledge of employment laws, regulations, and statutes.
- Experience and knowledge in Data Analytics.
- Excellent presentation skills.
- Profiency level in the usage of Microsoft Office Suites eg, Excel, Powerpoint & Word.
- Knowledge of human resources management principles, practices, and procedures.
- Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
- Effectively communicating, both orally and written.
- Knowledge of project management principles, tools, and techniques.
- Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
- Ability to develop and use of work simplification methods and statistical procedures.
Work Experience:
- 4 years experience in performance management.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
- The territory manager manages and oversee account managers working within the given territory.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities.
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability.
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
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Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs):
- Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engine Engineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- The purpose of this job is for the Business Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
- The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
- The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.
Expected Key Results
- Business Requirements Documentation
- Process Analysis/Process Re-engineering
- Reporting and Data Analysis.
Educational Qualifications
- University Degree in Computer Science, Information Technology, Management Information System, Business Management (2.2/ Upper Credit Minimum).
Functional Skills:
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage
- Professional Qualification (ECBA, CCBA, CBPP) an added advantage
- Ability to leverage technology to develop and enhance functional competencies
- Requirements elicitation and gathering, requirements analysis skills
- Business Process Analysis
- Practical knowledge of process modelling, process mapping.
Work Experience:
- 2-4 years’ experience as a Business Analyst/Business Process Analyst
- Understanding of workflows, processes, and their representation using standard modelling techniques.
- Experience translating business requirements into actionable user stories for development teams
- Strong analytical skills, ability to abstract & systematic approach to problem solving
- Proactive, high sense of responsibility as well as independent and structured way of working
- Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.
- Considerable experience in using Microsoft Suites like Microsoft Excel and LibreCalc, Powerpoint, MSword, etc.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results.
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development.
- Nimble Learning
- Ensures Accountability.
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Purpose of the Job
- Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
- He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
- He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
- He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
- In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.
Expected Key Results:
- Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
- Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
- Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
- Reporting
- Asset Management
Educational Qualifications & Functional Skills
- BSc Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
Functional Skills:
- Understanding of Communications Networks. Cisco network certification is required.
- A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
- High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
- Fluent English
- Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
Work Experience:
- At least 1 year experience within the telecoms space as a Network/Communications Engineer
- A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
- A good grasp of technical (wireless & wireline) installations and willingness to learn more
- Practical Experience with Network Connectivity Devices (Routers & Switches)
- Experience with LAN/WAN Network Design and Configuration
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Other Requirements:
- Customer Focused
- Hardworking and Tenacious
- Action Orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
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Purpose of the Job
- Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.
Expected Key Results
- Develop and build software and applications.
- Ensure feasibility and usefulness of projects.
- Reporting.
Educational Qualifications
- Minimum of 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering or Computer Information Systems or any related field or a combination of related experience and education.
Work Experience:
- Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required.
- Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus.
- Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage.
- Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, ).
- Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
- Experience working with version control systems (Subversion, Git).
Functional Skills:
- Strong system integration skills.
- Good understanding of web application development using HTTP REST, software standards, software development life cycle and
- methodologies.
- Knowledge of software development process, quality control, and impact assessment.
- Demonstrated knowledge in mobile platforms, internet technologies and user interface.
Other Requirements:
- Strong team player.
- Ability to mentor less experienced engineers.
- Solid problem solver.
- Ability to quickly learn and apply new tool sets, technology and concepts
- Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
- Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.
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Purpose of the Job
- To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.
Expected Key Results
- Policies, Systems, Processes and Procedures Management
- Continuous Improvement
- Material Planning
- Vendor Management
- Project Cost Management
- Safety, Quality and Environment
- Reporting.
- Other Tasks Assigned.
Educational Qualifications & Functional Skills
- Bachelor's Degree (minimum of 2.2) / HND (Upper Credit) in Management Sciences.
- Post Graduate Degree (MBA, M.Sc., etc.) an added advantage.
Work Experience:
- Minimum of 5 years of varied experience in Supply Chain Management
- Sound understanding and experience in Procurement & Logistics/Supply
- Understanding of International Trade.
- Sound Knowledge of Contract management will be an added advantage.
Other Requirements:
- Customer Focus
- Planning
- Analytical Skills
- Forecasting
- Action orientation.
- Drive results
- Ability to optimize work processes
- Self Development
- Ensures Accountability.
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
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Purpose of the Job
- The Visual Designer is responsible for creating eye-catching and professional Graphic, UI/UX & Motion Designs for the retail business by applying global standard artistic and design principles.
- The role requires you to create the concepts, artwork and layouts for all of the division’s digital projects based on design briefs and meetings with stakeholders, solicit for approval of mockups and prototypes and then finally see through to completion, the production of these design projects.
Expected Key Results
- Visual Design
- Graphic Design
- Motion Design
- Brand Design
- UI & UX
- Product Development & Marketing
- Design Research
Qualifications
Educational:
- A Bachelor’s Degree in Engineering, Computer Science, Visual Arts, Design or related fields (2.2/ Upper Credit minimum).
Work Experience:
- 1 - 3 years of experience as a visual designer or similar.
- Hands-on Experience with creating compelling designs as a Graphics Designer, Visual Designer or Similar.
- Marketing and brand development experience.
- Experience using all elements of graphic design to illustrate business concepts
- Advanced Proficiency in Image & Video Editing Software
- Advanced Proficiency in Adobe Creative Cloud (Majorly Photoshop, Illustrator & InDesign).
- Advanced Proficiency in 2D/3D Animation (with apps such as After Effects) is a plus.
- Advanced Proficiency in UI/UX Apps (Adobe XD & Sketch).
- A creative storyteller with multimedia presentation abilities.
- Knowledge of web programming or scripting languages such as HTML, CSS and JavaScript would be an advantage.
- Proficiency in keeping up with visual design technologies and industry trends.
- Ability to work independently as well as collaborate with cross-functional teams.
Functional Skills:
- A complete portfolio of visual design artworks for various purposes that meet the highest standards of delivery and quality
- Excellent visual, verbal and written communication skills along with presentation and negotiation skills.
Other Requirements:
- Creative Thinking
- Artistic Ability
- Active Listening
- Customer Focus
- Tech Savvy
- Action orientation
- Problem Solving
- Cultivate Innovation
- Resilience
- Self-Development
- Nimble Learning
- Excellent Decision Quality
- Time Management Skills
- Collaboration Skills
- Team Oriented
- Organizational Skills
- Stress Management
- Attention to Detail
- Open to Constructive Feedback.
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Purpose of the Job
- TThe purpose of this job is to identify staffing needs and monitor recruitment procedures from sourcing to hiring and manage the recruitment team towards identifying, engaging and hiring high potential candidates.
Expected Key Results
- Talent Forecasting & Strategy
- Talent Acquisition
- Social Media Recruitment
- Stakeholder Experience Management
- Data Analytics & Reporting
- Recruitment Portal Management
- Recruitment Team Management
- Other Tasks Assigned.
Educational Qualifications & Functional Skills
- B.Sc / HND in Human Resources, Social Science, Arts & Humanities or other related fields. (2.2 / Upper Credit)
Work Experience:
- 5-7 years’ experience as a Talent Acquisition Specialist
- Demonstrable experience in managing full-cycle recruitment and employer branding initiatives.
- A thorough understanding of Nigerian Labour Law
- Solid understanding of sourcing techniques and tools/ Social Media Recruitment
- Data Analytics Skills
- Excellent Team Management Skills
- Excellent written and verbal communication skills with ability to foster long-tern relationships (with internal teams, external partners and candidates)
- Meticulous, hardworking and goal-driven.
- Analytical Mindset and critical thinking abilities.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
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Purpose of the Job
- This roles leads and coordinates research and development in geospatial technologies in varied subject matter areas, for instance, the outside plant fibre infrastructure life cycle management, so as to support meeting business and operational performance objectives.
- The roles will be required to produce, and administer databases, perform applications programming, and coordinate projects.
Expected Key Results
- Provide technical expertise in adopting and applying Geographic Information Systems (GIS) technologies as a competitive edge/advantage
- Evolve and deploy suitable geospatial data models to support life cycle requirements of the outside plant infrastructure
- Lead and direct operational use of Geographic Information Systems (GIS)
- Lead Program and Project Management
- Co-ordinate across disparate parties to deliver value.
- Direct development of team members.
Educational Qualifications & Functional Skills
- Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or other related disciplines.
- A relevant advanced degree or any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, would be an added advantage.
- Proficiency with database programming languages such as SQL, R and Python.
- Extensive knowledge and ability to perform a diverse array of complex GIS related work will be an added advantage.
- Geography - Knowledge of principles and methods for describing the features of land and built environment, including their physical characteristics, locations, interrelationships, and distribution of potential customers.
- Design - Knowledge of design techniques, tools, and principle involved in production of precision technical plans, blueprints, drawings, and models.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various GIS-driven solutions
- Outstanding quantitative skill set, attention to detail and good problem-solving skills
- Analytical mindset and thinking; be able to multitask, think intuitively, analyze information and use logic to address work-related issues and problems
- Innovation - requires creativity, persistence in the face of obstacles and alternative thinking to develop new ideas for and answers to work-related problems.
- Excellent written and verbal communication.
Work Experience:
- At least 10 years’ experience in information systems; 3 to 5 years of which experience in the use of GIS technologies and development of relational databases.
- Any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, for instance experience in designing custom applications with relevant programming languages.
- Experience in fiber outside plant (OSP) planning and design lifecycle will be an added advantage.
- Competent in the use of computer productivity tools
- A demonstrated experience in project management will be an added advantage.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.
Expected Key Results
- Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
- Retail Customers: Restore service failures within 24 hours of its occurrence.
- Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
- Implement an FTTH Monitoring application to improve MTTR for faults.
- Report Management: Ensure weekly support status reports are done and submitted timely for review.
Educational Qualifications
- B.Sc Computer Science / Computer Engineering / IT Related Disciplines (2.1 / Upper Credit Minimum)
- Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Work Experience:
- At least 3 years experience within the telecoms space as a Network/Communications Engineer
- A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Functional Skills:
- Customer centric and stakeholders management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills
- Good interpersonal skills with customers, vendors and members of team.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Hardworking and Tenacious.
- Performance driven.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and minimal supervision, and also as a part of a team.
Other Requirements
- Customer Focused
- Hardworking and Tenacious
- Action Orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
go to method of application »
Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- 0-2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities.
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development.
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Purpose of the Job
- Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.
Expected Key Results:
- Procurement Management
- Expediting
- Stakeholders Relationship management
- Sourcing and tender evaluation
- Team development
Educational Qualifications & Functional Skills
- Minimum 2.2 / Upper Credit, Bachelor’s Degree Social and Management Sciences or other related fields.
- MBA / M.Sc in related fields (added advantage)
- Certified Professional in Supply Management (added advantage)
- Chartered institute of purchasing and supply certification (added advantage)
- Knowledge of Contract management will be an added advantage
- Strong negotiation skills.
- Conduct staff training and identify development needs.
- Excellent problem-solving and analytical ability.
- Ability to write policies and procedures
- Knowledge of SUN system application or any other accounting software.
- Project and time management.
- Sound judgment and initiative.
Work Experience:
- 4-5 year’s relevant experience.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learner
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Purpose of the Job
- The Marketing Officer will be responsible for driving the implementation of ipNX’s marketing and communications strategy. This would include management of initiatives to enhance iPNX’s brand awareness and market share.
- He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.
Expected Key Results
- Develop & Implement a Roboust Marketing Strategy
- Lead and Execute Marketing Operations
- Stakeholder Management
- Successful Partnership with Sales for Revenue Growth and Sustainability
- Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
- Media/PR Communication
- Benchmarking
- Customer Retention
Educational Qualifications & Functional Skills:
- A Bachelor's Degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum).
- Professional qualification with the Chartered Institute of Marketing or its equivalent
- Excellent interpersonal, written and oral communication skills.
- Has an expert understanding of the ad tech landscape, including the different products and companies
- Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach.
- Proven track-record of managing a total marketing budget.
- Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work
- Ability to lead a multi-cultural/multi-country team
- Ability to be part of and also lead a TEAM
- Strong business acumen and organizational awareness
- Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
- Must possess interpersonal skills that will encourage openness and trust both internally and externally.
- Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations.
- Good interpersonal, work flow management and communications skills.
Work Experience:
- 5 years’ experience in Sales/ Marketing function or related field.
- Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
- Experience with digital marketing forms such as social media marketing and content marketing.
- Strong experience of stakeholder management
- Experience in budgeting, forecasting and planning experience in an operational environment
- Experience in using data to illustrate business conclusions
- Proven track record of achieving targets and driving sales growth in a business
- Prior experience in product management
- Previous experience successfully managing Marketing team ideally from a similar industry.
- Strong experience as a line manager and a coach leading diverse teams.
Other Requirements:
- Customer Focus
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
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Purpose of the Job
- This position is responsible for identifying, evaluating, and reporting on cyber security risks, developing a set of security standards and best practices for the organization, monitoring networks and systems for security breaches and intrusions, leading technical and forensic investigations, managing the Deluxe vulnerability and penetration testing programs, and providing and implementing recommendations for security enhancements to management teams as needed.
Expected Key Results:
- Vulnerability Management
- Security Audit and reporting
Educational Qualifications & Functional Skills
- University Degree in Computer Science, Information Technology, Management Information System, or related field
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage
- In-depth knowledge of Linux, Unix operating systems Kali Linux experience
- Experience writing cybersecurity policies, procedures, standards and baselines
- Excellent documentation skills.
Work Experience:
- 5+ years’ experience with the development, deployment, management and automation of security solutions in an enterprise (cloud and on premise) environments
- Professional certification: Security certification of one or more of the following: CISSP, CRISC, CCSP, CISM, CISA, CEH, CCNP security.
- High degree of professionalism, work ethic, integrity and passion for Information Technology and Security.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability.
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Purpose of the Job
- The purpose of this role is to design, implement and execute various technology risk mitigation and governance projects and activities. This would include assisting in the development and maintenance of IT policies and process maps.
- This role would assist with providing centralized IT governance, compliance and risk management expertise to the various functional areas in the department/organization.
Expected Key Results:
- Design and Implement IT governance framework
- IT Governance & Risk Compliance
- Reporting and Data Analysis
Educational Qualifications & Functional Skills
- University Degree in Computer Science, Information Technology, Management Information System, or related field
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage
- Working knowledge of COBIT
- Experience writing policies, procedures, standards and baselines
- Experience with Governance, Risk & Compliance programs.
Work Experience:
- At least 5 years of experience in an IT Governance or IT Governance Management role
- Experience growing and improving IT Governance Program(s)
- Experience managing governance in a regulated industry
- Experience managing a Governance, Risk, & Compliance system, or software toolset · Experience developing metrics &/or dashboards
- Strong interpersonal and communication skills with ability to successfully communicate in all situations with stakeholders
- Strong writing and documentation skills
- Ability to track and meet deadlines for audits and compliance deliverables
- Ability to manage simultaneous projects/work streams, set priorities, and exercise independent judgment
- Strong attention to detail with an analytical mind and outstanding problem-solving skills
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
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The Team
- The Systems Infrastructure team is charged with delivering top-level and exceptional infrastructure services to the product and technical teams across the organisation.
- These services range from hardware, virtual machines and containers to databases, message queues, load balancers and data storage facilities.
This Role
- As a member of the Systems Infrastructure team, the Systems Infrastructure Enginner oversees the delivering, operating and maintaining of IaaS components, including hypervisors, virtual machines and containers.
- Holders of this role will also be involved in the storage and networking aspects of the private and public cloud environments as required to fulfil their duties.
- This is a DevOps role and will be tasked with the migration of legacy environments into modern, scalable platforms.
Minimum Qualifications
- A background in Engineering, Physics, Computer Science or Mathematics would be really cool.
- Open-minded and adventurous, willing and able to learn on the job and try new things
- Result-oriented with emphasis on quality, performance and stability
- At least two years of experience in systems provisioning and lifecycle management
- Linux (CentOS/Rocky and/or Ubuntu)
- QEMU, Libvirt, KVM, LXC/LXD/Docker
- Kubernetes
- TCP/IP, VLAN (Linux bridging and/or Openvswitch)
- NFS, Ceph, Gluster
- Git, Ansible
- Scripting - Python, Bash
- Database knowledge (SQL, KV, JSON document stores).
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Purpose of the Job
- The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events.
- The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles.
- S/He will manage the recruiting social media platforms and the talent pipeline database including sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.
Expected Key Results
- Talent Scoping
- Online & Social Media Platform(s) Management
- Talent Pool & Talent Pipeline Database Management
Educational Qualifications
- BA / B.Sc / HND in Employment / Labour Relations & Human Resource Management or relevant field (minimum of 2.1 / Upper Credit)
Work Experience:
- Minimum of 2 years of proven experience in talent sourcing and acquisition
- Previous experience developing and executing recruiting marketing and branding strategies
- Hands-on experience with job screening, hiring practices and talent acquisition.
- Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land,Stack Overflow and Github)
- Strong networking, good references and long relationship with the candidates is essential
- Experience in the continual development of talent pipelines and sourcing potential candidates
- Excellent understanding of full cycle recruitment processes
Functional Skills:
- Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
- A working knowledge of human resources functional areas, labor regulations and practices
- Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
- Background and/or understanding of sales acquisition strategy is essential
- Excellent verbal and written communication skills
- Excellent eye for detail
- Strong Analytical skills.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Confident
- Resilient
- Drive results
- A self-starter
- Cultivate Innovation
- Ability to optimize work processes
- Nimble Learning
- Ensures Accountability
- Drives Engagement
- Excellent Decision Quality
- Ability to multitask and prioritize daily workload.
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Purpose of the Job
- The Team Lead, Wi-Fi is responsible for building carrier grade and reliable Wi-Fi network infrastructure andmaintainingessentialWi-FiservicesforipNX customers in accordance with set SLAs. Responsible for planning, designing, implementing,andoverseeingthe ‘administrationandmaintenance’ofWi-Finetwork infrastructure within ipNX (Core) as well as deployments for Customers (Access).
- Plan, direct and coordinate activities required to fulfil and support Wi-Fi Services to Enterprise customers. Management of existing Wi-Fi Infrastructure and Systems and development of new ones while also overseeing systems administration task as well as asset management.
- Govern across all areas of service delivery processes, continual service improvement through product enhancements and innovation, customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
- Provide pre-sales support to the business team(s) as well as assist with product information and training to drive sales/marketing needs.
Expected Key Results:
- Efficient Network Infrastructure Strategy for Customers
- Customer Service
- Stakeholder Management
- Vendor and Asset Management
- Network Service Support Analysis
- People Management and Training
Educational Qualifications & Functional Skills
- Bachelor's Degree in Computer Science, MIS, Electrical Engineering or other technical disciplines (2.2/Upper Credit Minimum)
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Understanding of Communications Networks. Cisco network certification is required
- Keen interest in emerging technologies Cloud, SD-WAN
- A good grasp of Wireless Installations (RF Planning, Design, Installation and Maintenance)
- Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
- Organised and structured work habits.
- Strong personal time management to coordinate several tasks simultaneously.
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment
- Well organized, articulate and has numerate skills
- High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
- Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Pre-Sales & Post-Sales Management
- Demonstrable communication, interpersonal and relationship management skills
- Environmental / Industry analysis
- Documentation and Strategic planning skills
- Excellent communication skills • Project management skills also desirable
- A good grasp of technical (wireless & wireline) installations and willingness to learn more
- Working knowledge of fundamental operations of relevant wireless hardware and other network connectivity equipment including routers and switches
- Good understanding of cloud based systems
- Must demonstrate interpersonal capabilities and leadership
Work Experience:
- 5+ years of experience as a technical engineer in the wireless communications industry
- At least 3 - 5 years’ experience within the telecoms space
- Experienced in bandwidth capacity management
- Experienced in data communications and networking principles and standards
- Experience in the design of systems which contain a significant connectivity element
- Must have experience track record of achieving and exceeding service delivery and support KPIs
- Experience designing and deploying key WLAN applications including secure mobility, voice over WLAN, location based services, and wireless guest access
- Experience managing large projects team.
Other Requirements:
- Customer Focus
- Action orientation
- Tech savvy
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Drives Vision & Purpose.
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Purpose of the Job
- To be responsible for the ongoing definition of IP/MPLS core network design, services, procedures, and policies and also for the implementation of those designs, services, procedures, and policies.
Expected Key Results
- Network Design
- Network Support
- Project Implementation Management
- Network Documentation
- Network Monitoring and Capacity planning
- POC Management
Educational Qualifications & Functional Skills:
- Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/Upper Credit Minimum)
- Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Work Experience:
- At least 5 years in telecommunications industry
Functional Skills:
- Deep understanding of IP based technologies, protocols such as TCP/IP, Routing Protocols like OSPF, BGP, RIP, EIGRP, IS- IS , IP-MPLS, Traffic Engineering, QoS.
- Hands- on experience on Cisco based Routers, Cisco L2/ L3 Switches, and Network Security platform, etc
- Distinctive analytical skills and ability to present and communicate and work with a highly technical team.
- Excellent technical acumen and a strong sense of focus. Pay meticulous attention to detail and have proven ability to guide others to deliver outstanding results in a timely manner.
- Research and evaluate network/systems, performance capacity, and compatibility with existing o systems. Install, configure, maintain, and support network equipment and network operating systems.
- A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN,DMVPN.
- Recommend and modify network configuration to improve efficiency and costeffectiveness.
- Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Good interpersonal skills with customers, vendors and members of team.
- Must be able to follow through multiple projects to completion with minimalsupervision.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Hardworking and Tenacious.
- Performance driven.
- Work effectively with own initiative and with minimal supervision and also as a part of a team.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
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Purpose of the Job
- The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
- Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
- Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
Expected Key Results
- Network Service Monitoring
- Network Service Support Analysis
- Network Service Management
- Customer Service
- Perform Monitoring, Backup and Recovery Procedures
- Stakeholder Management.
Educational Qualifications & Functional Skills
- Bachelor's Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other Technical disciplines
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Keen interest in emerging technologies Cloud, SD-WAN • Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
- Organized and structured work habits • Strong personal time management to coordinate several tasks simultaneously
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment
- Well organized, articulate and has numerate skills
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Pre-Sales & Post-Sales Management
- Demonstrable communication, interpersonal and relationship management skills
- Environmental / Industry analysis
- Documentation and Strategic planning skills
- Excellent communication skills
- Project management skills also desirable.
Work Experience:
- 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
- Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
- Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
- Experience working within a Service Provider environment on the core network architecture
- Experience working within a multi-vendor network environment – Cisco etc
- Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience using data to illustrate business conclusions
- Experience working in a Service Provider environment and providing technical support to end customer solutions
- Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications.
Other Requirements:
- Customer Focus
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Method of Application
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