Job Opportunities at MTN Nigeria

Requirements

• Candidates should possess relevant qualified candidates

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Job Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services' business performance
• Collaborate with cross-functional teams to identify digital product/service pricing and revenue share requirements
• Ensure pricing and revenue share presentations and reports adhere to all MTNN and regulatory policies relating to digital products and services
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a pricing and revenue share perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of business performance and management systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Use statistical software to collect, analyze, interpret, and summarize complex statistical data, information, and research to provide business intelligence that will support digital product/service performance and decision-making
• Use storytelling and visualization tools to prepare and communicate – effectively and efficiently – complex statistical data, information and research to support digital product/service performance and decision-making
• Develop financial models – using business cases, business rules relating to the product, pricing analysis, and revenue share breakdown – to determine the projected financial performance of the product
• Conduct pricing and profitability assessments to support business cases/plans and digital product/service performance
• Provide pricing and revenue share analysis presentations and reports that exceed identified/evolving customer expectations, needs, and priorities 
• Collaborate with cross-functional units to ensure that the correct pricing and revenue shares are defined across all applicable systems
• Benchmark competition and international operators' pricing and revenue share regimes to support digital product/service performance and decision-making
• Monitor and improve NPS related to pricing and revenue share

Education

• A First Degree in Accountancy, Economics or any related discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience including:
  • A minimum of three (3) years in a small- or medium-sized organization
  • Experience in business case/plan development, data analysis/mining, forecasting, primary or secondary research, and telco-based product development 
  • Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
  • Experience in Information Technology, OTT, or telecommunications and a broad understanding of Artificial Intelligence, Big Data, Customer Lifecycle Management, and Machine Learning will be an advantage
  • Ability to analyze and identify critical business/customer/product metrics, analyze/mine data using Statistical Analytical System (SAS), communicate and visualize complex data/information, and think critically will also be an advantage
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word).

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Description

• Determine suppliers for supplier performance management as per MTN’s supply management policy and information based on supplier performance reports and supplier segmentation.
• Determine suppliers for Quality Management System (QMS) audit
• Prepare supplier specific/supplier quadrant specific RFI questionnaire
• Ensure all suppliers determined for performance management have responded to RFI
• Be a part of the cross functional collaboration team for evaluating  RFI
• Measure supplier performance
• Calculate performance score and provide rating
• Identify  supplier performance issues
• Escalate critical performance issues to Specialist, Supplier Performance
• Formulate corrective action and liaise with suppliers to agree upon corrective action plan
• Monitor corrective action taken by the suppliers
• Prepare monitoring report and escalate critical issues
• Participate and provide inputs in operational meetings
• Set up and manage ad-hoc meetings for day to day operational requirements
• Timely notification of escalations to the Manager
• Resolve escalations as per defined escalation/resolution procedures
• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessments
• Ensure effective execution of day to day operations and at the OpCo and resolve operational issues

Requirements
Education:

• First Degree in Supply Chain Management or any related discipline
• Fluent in English

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization
• Working knowledge of  Oracle

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Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Collaborate with cross-functional teams to identify and onboard new strategic partners.
• Ensure partners adhere to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partner management perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of partner management processes and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process.
• Monitor competitive intelligence, usage, user experience and perception, and user-impacting trends to guide management decisions and support the business planning process. 
• Execute tactics to acquire new (external and internal) partners, grow partner revenues and subscriptions to exceed targets as specified in the business plan.
• Monitor partner revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan, if necessary. 
• Monitor the design, documentation, development, implementation, testing, and launch of partner processes and systems.
• In conjunction with partners, identify new business opportunities such as features, growth areas, markets, and trends.
• Build and maintain collaborative, win-win partnerships that drive business growth with external and internal partners.
• Develop, review, and update Code of Conduct, FAQs and information packs to assist partners in understanding MTNN’s digital services ecosystem. 
• Collaborate with product analysts, managers, and owners to identify their partner management requirements. 
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces. 
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Education

• A First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline.
• Certification or training in (Agile) Project Management will be an advantage.
• Fluent in English.

Experience:
3 - 7 years’ experience including:

• Minimum three (3) years' work experience in a small- or medium-sized organization.
• Experience in customer service, partner/relationship management.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence. stakeholders, and work as part of a cross-functional team.
• Experience in Information Technology, OTT, or telecommunications will be an advantage.
• Ability to manage small and large projects and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.