Job Vacancies at ipNX Nigeria

The System Administrator will be Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within the information systems landscape

Deliverables
Expected Key Results (Detailed KPIs)

• Administer server infrastructure in accordance with standards and project/operational requirements
• Install new / rebuild existing server infrastructure
• Configure hardware, peripherals, services, settings,directories, storage
• Apply OS patches and upgrades on a regular basis Identify and promote best systems administration practices and patterns
• Develop and maintain installation and configuration procedures
• Contribute to and maintain enterprise system standards Perform continuous system/network monitoring
• Installation of monitoring Agents and connection to monitoring Systems
• Perform regular security monitoring to identify any possible intrusion and potential breach Head, Information.
• Ensure smooth running of all network monitoring systems for enterprise network and core network nodes
• Perform periodic performance reporting to support capacity planning. Provide Tier II/other support
• Investigate and troubleshoot issues
• Provide support to the application development team Participate in disaster recovery planning and testing
• Installation of agents for Backup-System and configuring Backup
• Repair and recover from hardware or software failures
• Coordinate and communicate with impacted constituencies Identify approaches that leverage resources and provide economies of scale
• Research and recommend innovative and where possible, automated approaches for system administration tasks

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• Minimum 2.2/Upper Credit Bachelor’s degree in Engineering/Information Technology/Computer Science
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage
• Ability to leverage technology to develop and enhance functional competencies
• Systems Administrative role in Linux environment
• Knowledge of networking and network monitoring/management
• Database Management – MySQL, MSSQL, PostgreSQL, Oracle an added advantage

Work Experience:

• Linux, Windows Server, Solaris administration experience are a must have
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering a centralized data backup and recovery infrastructure, including installation and configuration of open-source data backup solutions like Bacula, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like Ovirt, and OpenStack a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack or Puppet) a plus
• Working knowledge of WHM/cPanel (website admin panel) and Relational Database Management Systems like MySQL, PostgreSQL, etc.
• Experience supporting a high-traffic customer-facing website infrastructure
• Experience administering and troubleshooting load-balancing appliances in a production environment
• Sound understanding and extensive experience in network management
• Previous years of experience working in an ISPenvironment, a plus

go to method of application »

The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service. He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel our products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Deliverables
Expected Key Results Key Activities

• Corporate/FOS Incident Management
• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.
• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
•  Implement an FTTH Monitoring Application to Improve MTTR for Faults
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Optimize network uptime and promptly repair network failures.
• Audit and collate information for the fiber outside plant network.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
• Research and Report Management Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Execute solutions and use cases that leverage our product integrations that generate business value.
• Research actively the applications of new theories, techniques, and technologies that can drive innovation.
• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
• Work with Engineering teams in order to facilitate technology transfer from research to product.
• Perform Monitoring, Backup and Recovery Procedures
• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.

Key competencies
Educational Qualifications & Functional Skills:

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• MSc involving Engineering, Sciences, Mathematics or similar fields
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer centric and stakeholders management
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to
• network related problem and optimize network performance where necessary
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Pre-Sales & Post-Sales Management
• Project management skills also desirable

Work Experience:

• 3 years of experience with Fiber to the Home(FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Previous commercial engineering experience
• Experience in technical consulting and customer handling
• Proven experience in data analytics, statistical methods and models
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

go to method of application »

The DevOps Engineer will bridge the gap between software development and IT operations, ensuring that software application development, testing, and deployment are done seamlessly and efficiently. Also responsible for automating software delivery, managing infrastructure, monitoring performance, and ensuring the overall reliability and security of the software system. Their ultimate goal is to enable faster, more frequent and more reliable releases of software products, while maintaining the highest level of quality and security.

Deliverables / KPIs

• Deliverables Automated deployment and configuration management systems for network devices and servers
• Infrastructure as code templates and scripts
• Continuous integration/continuous delivery (CI/CD) pipelines for software applications and network services
• Automated testing, including functional, integration, and performance testing.
• Monitoring and alerting systems for network and server infrastructure, as well as software applications and services
• Incident management processes and procedures
• Documentation on network and server
• configurations, application architecture, and deployment processes
• Collaborative culture and processes between network, system, and software engineers
• KPI Network uptime and availability
• Mean time to resolve incidents
• Mean time between failures
• Speed and frequency of deployments
• Deployment success rate
• Automated test coverage and pass rate
• Infrastructure cost optimization
• Mean time to recovery (MTTR) from incidents or outages

Key competencies
Educational Qualifications & Functional Skills:

• Bachelor’s degree in Computer or Electronics Engineering, Communications or related field. (2.2/ Upper Credit Minimum)

Work Experience:

• Strong knowledge of software development processes, methodologies, and tools, as well as IT operations and infrastructure management
• Experience with automation tools and frameworks such as Ansible, Terraform, and Jenkins
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Experience with cloud computing platforms such as AWS, Azure, or GCP
• Familiarity with networking and network protocols such as TCP/IP, DNS, and DHCP
• Experience with Linux and Windows operating systems
• Knowledge of database technologies such as MySQL, PostgreSQL, or Oracle
• Experience with monitoring and logging tools such as Nagios, Prometheus, and ELK
• Knowledge of security and compliance best practices and tools
• Experience with agile methodologies and collaborative development processes