Job Vacancies at RelianceHMO

The Position

The ideal candidate will work in the Tech Team of RelianceHMO, and specifically with the Software Engineering Team and will be tasked with troubleshooting and improving current backend applications and processes, and also building new applications to streamline and enhance internal and external processes. The Back-end Developer will use his or her understanding of programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems, and create a more seamless experience for users.

You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

• Develop new and maintain existing PHP based web applications
• Owning the development and maintenance of a microservice
• Integrating with required third-party APIs
• Understanding business goals and architecting solutions to achieve them in any part of the application
• Provide technical support to clients when necessary. Investigating problems and providing short & long-term solutions
• Document the development process, architecture, and technical details
• Keep abreast of new trends and best practices in web development

Must Haves

• Previous working experience as a PHP / Laravel developer for at least 2 years
• In-depth knowledge of object-oriented PHP and Laravel 5 PHP Framework
• Hands-on experience with SQL schema design, SOLID principles, REST API design
• Knowledge of software testing (PHPUnit)
• Experience with Git
• Experience working in an agile environment
• Ability to write clean, readable, maintainable and testable code
• Comprehends and follows web security best practices
• Creative and efficient problem solver
• Willingness to expand personal skill sets in other languages and services as required for the architecture and scalability requirements of the application
• Passionate about what you do and care deeply about the things you build
• Ability to clearly communicate to technical and non-technical audiences
• Excellent time management
• Extensive experience working on a 100% remote team is a nice to have
• Experience with Spring boot-microservices is a nice to have

Some Perks and Benefits

• Daily in-office lunch
• Employee-friendly working conditions
• Generous health insurance package; including gym passes
• Modern, cosy and collaborative workspace

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The position:

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.

You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key responsibilities:

• Communicate courteously with clients and internal customers via phone calls and emails. 
• Follow up on pending activities with clients and other respective teams within the organization. 
• Politely attend to client’s suggestions, objections, and complaints 
• Assist clients by guiding them through the decision on the choice of a health plan. 
• Upgrade enrollees’ Health plans accordingly. 
• Attend client meeting with Sales Representative for proper introduction and handover. 
• Communicate with corporate key contacts to inform them of updates in service. 
• Obtain feedback from client representatives by using the checklist. 
• Understand and be knowledgeable of the various peculiarities with clients.  
• Conduct surveys to evaluate customer satisfaction 
• Forward feedback, tasks and recommendations to appropriate units/personnel. 
• Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system 
• Document daily activities and forward report to Team Lead. 
• Raise invoices for clients and following up to ensure prompt payment of premiums 
• Obtain prospective enrollees’ details and confirm the accuracy of the details. 
• Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details. 
• Inform client representative in the case of any invalid detail. 
• Register prospective enrollees on RHMO database. 
• Schedule onboarding session with client representative and onboard the enrollees in the organisation. 
• Schedule and organise Health Talks at clients’ organization 
• Schedule and organise wellness check. 
• Organize corporate events that will improve client retention.

Must have:

• Minimum Second Class Upper or equivalent from a tertiary institution.  
• 0 – 2 years post-NYSC experience 
• Bias for developing a career in a client-focused role 
• Sales or Customer Success experience is an added advantage, not a must-have.

Some perks and benefits:

• Daily in-office lunch
• Employee-friendly working conditions
• Generous health insurance package; including gym passes
• Modern, cosy and collaborative workspace