Key Account Managers at Reliance HMO

The position:

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.

You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key responsibilities:

• Communicate courteously with clients and internal customers via phone calls and emails. 
• Follow up on pending activities with clients and other respective teams within the organization. 
• Politely attend to client’s suggestions, objections, and complaints 
• Assist clients by guiding them through the decision on the choice of a health plan. 
• Upgrade enrollees’ Health plans accordingly. 
• Attend client meeting with Sales Representative for proper introduction and handover. 
• Communicate with corporate key contacts to inform them of updates in service. 
• Obtain feedback from client representatives by using the checklist. 
• Understand and be knowledgeable of the various peculiarities with clients.  
• Conduct surveys to evaluate customer satisfaction 
• Forward feedback, tasks and recommendations to appropriate units/personnel. 
• Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system 
• Document daily activities and forward report to Team Lead. 
• Raise invoices for clients and following up to ensure prompt payment of premiums 
• Obtain prospective enrollees’ details and confirm the accuracy of the details. 
• Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details. 
• Inform client representative in the case of any invalid detail. 
• Register prospective enrollees on RHMO database. 
• Schedule onboarding session with client representative and onboard the enrollees in the organisation. 
• Schedule and organise Health Talks at clients’ organization 
• Schedule and organise wellness check. 
• Organize corporate events that will improve client retention.

Must have:

• Minimum Second Class Upper or equivalent from a tertiary institution.  
• 0 – 2 years post-NYSC experience 
• Bias for developing a career in a client-focused role 
• Sales or Customer Success experience is an added advantage, not a must-have.

Some perks and benefits:

• Daily in-office lunch
• Employee-friendly working conditions
• Generous health insurance package; including gym passes
• Modern, cosy and collaborative workspace